Zdravo Petronela,
Hvala vam puno na pomo?i po ovom pitanju.
U nastavku prona?ite moje odgovore na va?a pitanja:
P: Da li sam dobro razumeo da je verifikacija na?ina pla?anja jedina prepreka koja stoji izme?u vas i va?ih dobitaka?
Da. Jedina prepreka da dobijem svoje dobitke je ?to kazino insistira da je jedini dokaz o vlasni?tvu za debitne kartice na kojima ?e biti izdata sredstva za podizanje, zvani?no pismo moje banke koje potvr?uje da debitna kartica sa brojem kartice kkkk pripada meni . Ali to se jednostavno ne?e dogoditi jer su banke obe debitne kartice obavestile da ne?e dati dokument ove prirode. Dakle, ovde sam u ?orsokaku.
Imajte na umu da svi drugi kazina koje sam koristio u pro?losti zahtevaju samo slike prednje i zadnje strane kartice da bih potvrdio vlasni?tvo. Alternativno, mo?e se koristiti i bankovni izvod koji pokazuje da se iznosi depozita podudaraju sa evidencijom depozita na ra?unu.
I kazino i ja imamo sedi?te u Velikoj Britaniji. Izvod iz banke u Velikoj Britaniji prikazuje samo broj ra?una i kod sortiranja, a ne i brojeve kartica. Ja poslujem sa dve najve?e banke u Velikoj Britaniji, pa kako kazino mo?e o?ekivati ne?to ?to ove banke ili bilo koja banka u UK nikada ne?e pru?iti? I da li to zna?i da svi ostali ?lanovi kazina koji tako?e bankiraju kod ove dve banke nikada ne?e mo?i da dobiju svoj dobitak jer njihova banka ne?e dati dokument koji kazino ?eli?
Jasno je da kazino namerno odla?e moj novac. I o?ekujem da ?e uspostavljeni kazino obezbediti nesmetan i bezbri?an proces depozita i povla?enja. Kazino je trebalo da smisli ne?to ?to funkcioni?e i da u skladu sa tim posavetuje svog klijenta kada je u pitanju faza povla?enja. ne koriste?i sme?ne izgovore poput ovog za odlaganje isplate. A ako je dokaz o vlasni?tvu toliko va?an za kazino, zahtevi za verifikaciju su trebali da se primenjuju tokom faze depozita, a ne samo da se aktiviraju tokom faze povla?enja.
P: Da li ste dali sve ostale li?ne dokumente da potvrdite svoj identitet?
Da. Ve? sam dao sve relevantne li?ne karte i dokumente kada sam prvi put podneo zahtev za povla?enje pre nekoliko meseci. Kazino je potvrdio u na?im nedavnim komunikacijama da sam ve? potpuno verifikovan ?lan njihovog kazina.
Hi Petronela,
Many thanks for your assistance in this matter.
Please find my responses to your questions below:
Q: Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?
Yes. The only obstacle for me to receive my winnings is the casino insists that the only proof of ownership for the debit cards where the withdrawer funds will be issued, is an official letter from my bank that confirm the debit card with card number xxxx belongs to me. But this is just not going to happen because the banks of both the debit cards advised that they will not provide document of this nature. So i am hitting a dead end here.
Please note that all other casinos that i have used in the past only require pictures of front and back of the card to verify ownership. Alternatively, bank statement that shows the deposit amounts are matching the account deposit records can also be used.
The casino and myself are both based in the Uk. The bank statement in the Uk only shows the account number and sort code and not the card numbers. I am banking with two of the biggest high street banks in the UK, so how can the casino expects something that these banks or any bank in the UK will never provide? And does it mean all other members of the casino who also bank with these two banks will never be able to receive their winnings because their bank will not provide the document that the casino wants?
It is clear that the casino is intentionally delaying my cash out. And i expect an established casino to provide a smooth and hassle free deposit and withdrawal process. The casino should have worked out something that works and advise their customer accordingly when it comes to the withdrawal stage. not using ridiculous excuses like this to delay paying out. And if the proof of ownership is that important to the casino, the verification requirements should have been applied during the deposit stage, not only kick in during the withdrawal stage.
Q: Have you provided all the other personal documents to verify your identity?
Yes. I have already provided all the relevant id and documents when i first made the withdrawal request few months back . The casino has confirmed in our recent communications that i am already a fully verified member of their casino.
Automatski prevedeno:
