Hej Petronela,
Stort tack f?r din hj?lp i denna fr?ga.
V?nligen hitta mina svar p? dina fr?gor nedan:
F: F?rst?r jag r?tt att verifiering av betalningsmetoden verkar vara det enda hindret mellan dig och dina vinster?
Ja. Det enda hindret f?r mig att ta emot mina vinster ?r att kasinot insisterar p? att det enda beviset p? ?gande av betalkorten d?r uttagsmedlen kommer att utf?rdas ?r ett officiellt brev fr?n min bank som bekr?ftar att betalkortet med kortnummer xxxx tillh?r mig . Men detta kommer bara inte att h?nda eftersom bankerna f?r b?da betalkorten meddelade att de inte kommer att tillhandah?lla dokument av detta slag. S? jag hamnar p? en ?terv?ndsgr?nd h?r.
Observera att alla andra kasinon som jag har anv?nt tidigare bara kr?ver bilder p? framsidan och baksidan av kortet f?r att verifiera ?gandet. Alternativt kan kontoutdrag som visar att ins?ttningsbeloppen matchar kontoins?ttningsuppgifterna ocks? anv?ndas.
Kasinot och jag ?r b?da baserade i Storbritannien. Bankutdraget i Storbritannien visar bara kontonumret och sorteringskoden och inte kortnumren. Jag bankar med tv? av de st?rsta high street-bankerna i Storbritannien, s? hur kan kasinot f?rv?nta sig n?got som dessa banker eller n?gon bank i Storbritannien aldrig kommer att tillhandah?lla? Och betyder det att alla andra medlemmar av kasinot som ocks? bankar med dessa tv? banker aldrig kommer att kunna ta emot sina vinster eftersom deras bank inte kommer att tillhandah?lla det dokument som kasinot vill ha?
Det ?r tydligt att kasinot avsiktligt f?rsenar min utbetalning. Och jag f?rv?ntar mig att ett etablerat casino tillhandah?ller en smidig och problemfri ins?ttnings- och uttagsprocess. Casinot borde ha tagit fram n?got som fungerar och ge sina kunder r?d n?r det kommer till uttagsstadiet. att inte anv?nda l?jliga urs?kter som denna f?r att f?rdr?ja utbetalningen. Och om beviset p? ?gande ?r s? viktigt f?r kasinot, borde verifieringskraven ha till?mpats under ins?ttningsstadiet, inte bara intr?da under uttagsstadiet.
F: Har du tillhandah?llit alla andra personliga dokument f?r att verifiera din identitet?
Ja. Jag har redan tillhandah?llit alla relevanta id och dokument n?r jag f?rst gjorde uttagsbeg?ran f?r n?gra m?nader sedan. Kasinot har bekr?ftat i v?r senaste kommunikation att jag redan ?r en fullst?ndigt verifierad medlem av deras kasino.
Hi Petronela,
Many thanks for your assistance in this matter.
Please find my responses to your questions below:
Q: Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?
Yes. The only obstacle for me to receive my winnings is the casino insists that the only proof of ownership for the debit cards where the withdrawer funds will be issued, is an official letter from my bank that confirm the debit card with card number xxxx belongs to me. But this is just not going to happen because the banks of both the debit cards advised that they will not provide document of this nature. So i am hitting a dead end here.
Please note that all other casinos that i have used in the past only require pictures of front and back of the card to verify ownership. Alternatively, bank statement that shows the deposit amounts are matching the account deposit records can also be used.
The casino and myself are both based in the Uk. The bank statement in the Uk only shows the account number and sort code and not the card numbers. I am banking with two of the biggest high street banks in the UK, so how can the casino expects something that these banks or any bank in the UK will never provide? And does it mean all other members of the casino who also bank with these two banks will never be able to receive their winnings because their bank will not provide the document that the casino wants?
It is clear that the casino is intentionally delaying my cash out. And i expect an established casino to provide a smooth and hassle free deposit and withdrawal process. The casino should have worked out something that works and advise their customer accordingly when it comes to the withdrawal stage. not using ridiculous excuses like this to delay paying out. And if the proof of ownership is that important to the casino, the verification requirements should have been applied during the deposit stage, not only kick in during the withdrawal stage.
Q: Have you provided all the other personal documents to verify your identity?
Yes. I have already provided all the relevant id and documents when i first made the withdrawal request few months back . The casino has confirmed in our recent communications that i am already a fully verified member of their casino.
Automatiskt ?versatt:
