Hi.

I took the bonus of 100 € and won well. Approximately over 10000 implemented. Now I have downplayed everything down to 176 € and wanted to withdraw it. But it does not seem to work. The chat only speaks English but I speak poorly. It is not answered .... I am really disappointed in this venue. I do not think I'll ever get the amount. Too bad. You are happy that you are lucky and play for hours and at the end you go out empty.

Hi. 

Ich habe den Bonus von 100€ in Anspruch genommen und gut gewonnen. Sch?tzungsweise ca über 10000 umgesetzt. Nun habe ich alles bis auf 176€ runtergespielt und wollte es auszahlen lassen. Doch es geht scheinbar nicht. Im Chat wird nur englisch gesprochen was ich aber schlecht beherrsche. Es wird auch nicht geantwortet.... Ich bin echt entt?uscht von dieser spielst?tte. Ich glaube nicht das ich den Betrag jemals bekomme. Schade. Man freut sich das man einmal Glück hat und spielt stundenlang und am Ende geht man leer aus. 

Hello Thomas.

Thank you for submitting your complaint through our website. Which bonus did you take? Which games did you play and how big was your highest bet? Usually, when a casino denied withdrawal after a player took advantage of a bonus, the most common reasons are missing KYC (know your customer) or breaching bonus terms and conditions (mostly playing on excluded games or with high bets). So, before we contact the casino, we would like to check this first.

Thanks

Regards, Matej

Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.