All contact was fast and friendly until I attempted to make a withdrawal. I was able to complete and submit the required form along with my id. From that point, any type of contact was very very delayed (up to 1-2 weeks). Every time I emailed the assigned customer rep, I would eventually be told my claim was being transferred to another rep. I realised True Blue Casino was a total scam during a live chat with yet another customer rep who was extremely rude, condescending and went as far to insult me. Absolutely disgusting customer service and response times. Never ending goose chase trying to make a legitimate withdrawal. Total scam of a casino. Dont waste your time or ur hard earned money on the low lives at True Blue Casino. It should be called True Bulls*** Casino. My worst ever experience in regards to online gambling to date.

Dear Sarah,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Please, could you forward me the communication between you and the casino? My email address is [email protected]. I would especially like to see the one, where you feel you were insulted.

Additionally, I would like to point out, that True Blue is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

http://www.kpvfaw.com/True-Blue-Casino-review

?The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

?That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hey Sarah, Kristina,

I'm not seeing any correspondence with the casino since March of last year, our documents department was unable to verify your account due to some missing information. I find the request from them to complete and a promise from you to do so but no interaction following that.

I have a couple pieces of positive news:

First: After several months without account verification the approved winnings were returned to your account and there they sit awaiting follow up.

Second: We have since simplified the documents process for our AU players, I am having a link sent to your email for account confirmation. Once this is complete you should be able to re-request the withdrawal and we can move forward.

Let us know here when you get to that point and I'll see what I can do for you. ??

Best wishes,

Nick and True Blue

Dear Sarah,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.