Getting the run around after sending all relevant documents several times. Some email addresses given come back as unregistered. I am hoping someone will get back in touch. The fact you can not call someone via telephone is very unprofessional and I really hope they resolve this matter.  I can only hope they honour there end. Were happy to take thousands of my dollars yet unable to honour the request for a legitimate withdrawal. I have been told I will receive a call. We will wait and see. Otherwise I would be very wary of playing on this site.

Dear Linda,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? I’m sure you understand that KYC (Know Your Customer) is a very complex process and none of the serious and licensed casinos takes it lightly. Please could you confirm that you have completed the KYC process in the past? Was this your first withdrawal request? What method did you use?

Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello Petronela, 

Yes this was my first withdrawal request with this site. I have been advised this morning that my information is now updated. The funds were transferred back into the gaming account and will need to wait for them to re withdraw again and hopefully wire transfer to the details that have been provided to them. I appreciate your assistance in this matter and will await to see if this happens. 

Dear Linda,

Thank you very much for your quick reply. I’m sure you have checked the review for True Blue Casino, which is posted on our website: http://www.kpvfaw.com/True-Blue-Casino-review. I’m referring specifically to a section about long waiting payout times: "The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

Please be patient and let me know as soon as you receive any news from the casino. I believe we will resolve this issue to your satisfaction in no time. Thank you very much in advance for your reply.

Dear Linda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello Petronla,

They have processed all the documentation and advised the withdrawal request has been honoured and will receive in my 

account. Problem solved.  Feeling  confident to continue on this site.

Best Regards

Dear Linda,

Great news :) Please, could you update this complaint as soon as you will receive your money? Thank you very much in advance.

I have checked account just now and have received funds. Thanks for your assistance greatly appreciated.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Linda, thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.