NaslovnaPritu?beTusk Casino - Verifikacija igra?kog naloga je odlo?ena.
Tusk Casino - Verifikacija igra?kog naloga je odlo?ena.
Automatski prevedeno:
Iznos:
1.614 $
Tusk Casino
Index sigurnosti:Nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from New Zealand was unable to upload her documents for verification at Tuskcasino despite multiple attempts since April 30. She had tried contacting support through Livechat and the contact page but faced continued difficulties, including failed messages and unresponsive support. The issue was resolved as her account was eventually verified, and she successfully received her winnings totaling $1,600. The Complaints Team marked the complaint as 'resolved' following confirmation of the payouts.
Igra?ica iz Novog Zelanda nije mogla da otpremi svoja dokumenta za verifikaciju u Tuskcasino uprkos vi?estrukim poku?ajima od 30. aprila. Poku?ala je da kontaktira podr?ku putem Livechat-a i stranice za kontakt, ali se suo?ila sa stalnim pote?ko?ama, uklju?uju?i neuspele poruke i podr?ku koja nije reagovala. Problem je re?en jer je njen nalog na kraju verifikovan, a ona je uspe?no primila svoj dobitak u ukupnom iznosu od 1.600 dolara. Tim za ?albe je ozna?io ?albu kao ?re?enu“ nakon potvrde isplata.
Igrao sam u Tuskcasino-u, osvojio sam i ulo?io bonus je zavr?en.
Onda sam poku?avao da otpremim svoja dokumenta radi verifikacije.
Ali ne mogu da ga otpremim. Poku?avam da kontaktiram Livechat od 30. aprila, ali su uvek oflajn. Mogu da odgovorim preko Livechat-a i dobijam poruku da ?e mi uskoro poslati imejl. Onda poku?avam preko stranice za kontakt da im po?aljem imejl. Koristio sam sistem za poruke, ali dobijam ikonu za poruku ?neuspe?no". Probao sam razli?ite pregleda?e, Edge i Google Chrome, da otpremim dokumente i poruke, ali ni?ta nije uspelo i ne radi.
Dodao sam nekoliko snimaka ekrana sa mesta problema. Imam ose?aj da je ovaj kazino oflajn ili tako ne?to. Proverio sam vi?e dana, ali podr?ka je oflajn svaki dan.
Hvala vam
S po?tovanjem,
D?ejn
Hello team Guru,
I played at Tuskcasino, i won and wager the bonus completed.
Then I was trying to upload my documents for verification.
But I am unable to upload it, I try contacting the Livechat since 30 april but they are always Offline, I can respond in Livechat and I get the message they will email me shortly. Then I try the contact page to email them I used the message system but i get the message failed icon. I try different browser Edge and google Chrome to upload documents and message but all failed not working.
I added some screenshots from the problem. I have a feeling this casino is offline or something. I checked multiple days but support is offline every day.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog pote?ko?a koje imate.
Da bismo vam efikasnije pomogli, mo?ete li, molim vas, dati jo? nekoliko detalja o va?oj situaciji?
Koje ta?no dokumente poku?avate da otpremite za verifikaciju?
Da li ste ve? otpremili neke dokumente, po?to jedan od snimaka ekrana koje ste podelili prikazuje status ?Na ?ekanju" za va?u verifikaciju nivoa 1?
Da li ste poku?ali da koristite drugi ure?aj ili pregleda? za otpremanje dokumenata?
Da li dobijate neke poruke o gre?ci prilikom poku?aja otpremanja? Ako jeste, mo?ete li ih navesti?
Da li ste do sada dobili neke odgovore od tima za podr?ku kazina?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Veronika
Imajte u vidu da www.kpvfaw.com nikada ne?e zahtevati pla?anja ili tra?iti pristup va?im nalozima. Ako neko tvrdi da je predstavnik www.kpvfaw.com-a i tra?i takve radnje, nemojte davati nikakve informacije.
Jedini zvani?ni na?in na koji ?emo vas kontaktirati jeste putem ove platforme za ?albe ili putem imejl adresa navedenih u va?oj temi ?albi.
Budite oprezni, a ako imate bilo kakvih nedoumica, obratite nam se direktno.
Dear Jane678,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing.
To assist you more effectively, could you please provide a few additional details about your situation?
What specific documents are you trying to upload for verification?
Have you already uploaded any documents, as one of the screenshots you shared shows a "Pending" status for your Level 1 verification?
Have you tried using a different device or browser to upload your documents?
Are you receiving any error messages when attempting the upload? If so, could you please specify?
Have you received any responses from the casino’s support team so far?
I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
Koje ta?no dokumente poku?avate da otpremite za verifikaciju?
Poku?avam da otpremim fotografiju paso?a i izvoda iz banke.
Da li ste ve? otpremili neke dokumente, po?to jedan od snimaka ekrana koje ste podelili prikazuje status ?Na ?ekanju" za va?u verifikaciju nivoa 1?
Jo? nisam otpremio nikakve dokumente, ?Na ?ekanju" na slici je bilo tu od po?etka.
Da li ste poku?ali da koristite drugi ure?aj ili pregleda? za otpremanje dokumenata?
Sin mi je pomogao da koristim drugi pregleda?, koristili smo Google Chrome i Edge. Poku?ali smo da obri?emo kola?i?e, poku?ali smo da otpremimo razli?ite dokumente i napravio sam jo? jednu sliku svog paso?a za otpremanje, ni?ta nije uspelo.
Da li dobijate neke poruke o gre?ci prilikom poku?aja otpremanja? Ako jeste, mo?ete li ih navesti?
Da li ste do sada dobili neke odgovore od tima za podr?ku kazina?
Stalno dobijam poruku ?Neuspe?no otpremanje" u desnom uglu, a prilikom slanja poruke dobijam poruku ?Neuspe?no slanje".
Kada kontaktiram ?askanje u?ivo, dobijam samo poruku da vam se uskoro javim. Pogledajte priloge ispod.
Nisam imao nikakav kontakt od kazina, ?ak ni imejl sa naznakom da smo primili va? upit.
Hello Veronika,
Thank you for your response. I will answer the questions.
What specific documents are you trying to upload for verification?
I am trying to upload my photo of my passport and bank statement.
Have you already uploaded any documents, as one of the screenshots you shared shows a "Pending" status for your Level 1 verification?
I haven't upload any documents yet, the 'Pending' on the picture was there from the start.
Have you tried using a different device or browser to upload your documents?
My son helped me to use different browser, we used Google Chrome and Edge. We try to delete the cookies, we try to upload different documents and I made another picture of my passport to upload, nothing worked.
Are you receiving any error messages when attempting the upload? If so, could you please specify?
Have you received any responses from the casino’s support team so far?
I keep getting Failed Upload in the right corner and when sending message I get Failed sent message.
When contacting the live chat I get only message get back to you soon. See attachments below.
I have had 0 contact from the casino, not even a email with we received your inquiry .
Hvala vam puno, Jane678, ?to ste mi pru?ili sve potrebne informacije. Sada ?u va?u ?albu proslediti koleginici Jani ( [email protected] ) koji ?e vam biti na raspolaganju. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Jane678, for providing all the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zovem se Jana i od sada ?u vam pomagati u re?avanju va?e ?albe. ?ao mi je ?to je va?e povla?enje sredstava odlo?eno. Kontaktira?u kazino i potrudi?u se da ?to pre re?im problem.
Sada bih ?eleo da pozovem predstavnika kazina Tusk da se pridru?i ovom razgovoru i u?estvuje u re?avanju ove ?albe.
Dragi kazino, mo?ete li, molim vas, navesti razlog za?to igra?eva isplata jo? nije obra?ena?
Unapred hvala na dostavljenim informacijama.
Dear Jane678,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Tusk Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Samo ?elim da vas obavestim da je kazino isplatio sav moj novac. Do tada nisam imao nikakav kontakt sa kazinom. Ali su mi upravo sada isplatili preostali novac. Dakle, sada je sve u redu sa mnom.
S po?tovanjem,
D?ejn
Hello,
I just want to inform that the casino paid out all my money. I had for the rest zero contact with the casino. But they paid me out just now the remaining money. So fine by me now.
Drago nam je da ?ujemo da je va? problem re?en. Ozna?i?emo ?albu kao ?re?enu" u na?em sistemu. Cenimo va?u saradnju i potvrdu. Ako ikada u budu?nosti nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, slobodno se obratite na?em Centru za re?avanje ?albi. Tu smo da vam pomognemo.
Kao ?to znate, ne napla?ujemo na?e usluge, niti prihvatamo bak?i?. Me?utim, bili bismo vam veoma zahvalni ako biste odvojili trenutak da podelite svoje iskustvo sa na?im uslugama na Trustpilot-u https://www.trustpilot.com/evaluate/www.kpvfaw.com . Iskrena recenzija, zajedno sa svim predlozima za pobolj?anje, bila bi neprocenjiva. Va?e povratne informacije bi mogle pomo?i drugima koji mo?da razmi?ljaju da nas kontaktiraju za pomo? u vezi sa problemima vezanim za onlajn kazino.
Unapred vam hvala na vremenu.
Srda?an pozdrav,
Jana
Kazino Guru
Dear Jane678,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
