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HemKlagom?lTusk Casino - Verifieringen av spelarens konto har f?rsenats.
Tusk Casino - Verifieringen av spelarens konto har f?rsenats.
Automatiskt ?versatt:
Belopp:
1 614 $
Tusk Casino
S?kerhetsindex:L?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from New Zealand was unable to upload her documents for verification at Tuskcasino despite multiple attempts since April 30. She had tried contacting support through Livechat and the contact page but faced continued difficulties, including failed messages and unresponsive support. The issue was resolved as her account was eventually verified, and she successfully received her winnings totaling $1,600. The Complaints Team marked the complaint as 'resolved' following confirmation of the payouts.
Spelaren fr?n Nya Zeeland kunde inte ladda upp sina dokument f?r verifiering p? Tuskcasino trots flera f?rs?k sedan den 30 april. Hon hade f?rs?kt kontakta supporten via Livechat och kontaktsidan men st?tte p? fortsatta problem, inklusive misslyckade meddelanden och att supporten inte svarade. Problemet l?stes d? hennes konto s? sm?ningom verifierades och hon mottog sina vinster p? totalt 1 600 dollar. Klagom?lsteamet markerade klagom?let som "l?st" efter att utbetalningarna hade bekr?ftats.
Jag spelade p? Tuskcasino, jag vann och omsatte bonusen.
Sedan f?rs?kte jag ladda upp mina dokument f?r verifiering.
Men jag kan inte ladda upp det. Jag har f?rs?kt kontakta livechatten sedan den 30 april, men de ?r alltid offline. Jag kan svara i livechatten och f?r meddelandet att de kommer att mejla mig inom kort. Sedan f?rs?ker jag skicka e-post till dem via kontaktsidan. Jag anv?nde meddelandesystemet, men jag f?r ikonen "Meddelandet misslyckades". Jag har provat olika webbl?sare, Edge och Google Chrome, f?r att ladda upp dokument och meddelanden, men allt fungerar inte.
Jag har lagt till n?gra sk?rmdumpar fr?n problemet. Jag har en k?nsla av att det h?r casinot ?r offline eller n?got. Jag har kollat ??flera dagar men supporten ?r offline varje dag.
Tack s? mycket
H?lsningar,
Jane
Hello team Guru,
I played at Tuskcasino, i won and wager the bonus completed.
Then I was trying to upload my documents for verification.
But I am unable to upload it, I try contacting the Livechat since 30 april but they are always Offline, I can respond in Livechat and I get the message they will email me shortly. Then I try the contact page to email them I used the message system but i get the message failed icon. I try different browser Edge and google Chrome to upload documents and message but all failed not working.
I added some screenshots from the problem. I have a feeling this casino is offline or something. I checked multiple days but support is offline every day.
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du upplever de problem du upplever.
F?r att kunna hj?lpa dig mer effektivt, kan du ge lite ytterligare information om din situation?
Vilka specifika dokument f?rs?ker du ladda upp f?r verifiering?
Har du redan laddat upp n?gra dokument? En av sk?rmdumparna du delade visar statusen "V?ntar" f?r din niv? 1-verifiering.
Har du provat att anv?nda en annan enhet eller webbl?sare f?r att ladda upp dina dokument?
F?r du n?gra felmeddelanden n?r du f?rs?ker ladda upp? Om s? ?r fallet, kan du specificera?
Har du f?tt n?gra svar fr?n casinots supportteam hittills?
Jag hoppas att vi kan hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Veronika
Observera att www.kpvfaw.com aldrig kommer att beg?ra betalningar eller be om ?tkomst till dina konton. Om n?gon p?st?r sig vara en representant f?r www.kpvfaw.com och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda officiella s?ttet vi kan kontakta dig p? ?r via denna klagom?lsplattform eller via e-postadresserna som anges i din klagom?lstr?d.
Var f?rsiktig, och om du har n?gra tvivel, v?nligen kontakta oss direkt.
Dear Jane678,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing.
To assist you more effectively, could you please provide a few additional details about your situation?
What specific documents are you trying to upload for verification?
Have you already uploaded any documents, as one of the screenshots you shared shows a "Pending" status for your Level 1 verification?
Have you tried using a different device or browser to upload your documents?
Are you receiving any error messages when attempting the upload? If so, could you please specify?
Have you received any responses from the casino’s support team so far?
I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
Vilka specifika dokument f?rs?ker du ladda upp f?r verifiering?
Jag f?rs?ker ladda upp ett foto p? mitt pass och kontoutdrag.
Har du redan laddat upp n?gra dokument? En av sk?rmdumparna du delade visar statusen "V?ntar" f?r din niv? 1-verifiering.
Jag har inte laddat upp n?gra dokument ?n, "V?ntar" p? bilden fanns d?r fr?n b?rjan.
Har du provat att anv?nda en annan enhet eller webbl?sare f?r att ladda upp dina dokument?
Min son hj?lpte mig att anv?nda en annan webbl?sare, vi anv?nde Google Chrome och Edge. Vi f?rs?kte ta bort cookies, vi f?rs?kte ladda upp olika dokument och jag tog en annan bild av mitt pass f?r att ladda upp, ingenting fungerade.
F?r du n?gra felmeddelanden n?r du f?rs?ker ladda upp? Om s? ?r fallet, kan du specificera?
Har du f?tt n?gra svar fr?n casinots supportteam hittills?
Jag f?r hela tiden meddelandet "Misslyckades med uppladdning" i h?gra h?rnet och n?r jag skickar meddelandet f?r jag meddelandet "Misslyckades med att skicka".
N?r jag kontaktar livechatten f?r jag bara meddelandet "?terkommer snart". Se bilagor nedan.
Jag har inte f?tt n?gon kontakt fr?n casinot, inte ens ett e-postmeddelande med att vi mottagit din f?rfr?gan.
Hello Veronika,
Thank you for your response. I will answer the questions.
What specific documents are you trying to upload for verification?
I am trying to upload my photo of my passport and bank statement.
Have you already uploaded any documents, as one of the screenshots you shared shows a "Pending" status for your Level 1 verification?
I haven't upload any documents yet, the 'Pending' on the picture was there from the start.
Have you tried using a different device or browser to upload your documents?
My son helped me to use different browser, we used Google Chrome and Edge. We try to delete the cookies, we try to upload different documents and I made another picture of my passport to upload, nothing worked.
Are you receiving any error messages when attempting the upload? If so, could you please specify?
Have you received any responses from the casino’s support team so far?
I keep getting Failed Upload in the right corner and when sending message I get Failed sent message.
When contacting the live chat I get only message get back to you soon. See attachments below.
I have had 0 contact from the casino, not even a email with we received your inquiry .
Tack s? mycket, Jane678, f?r att du tillhandah?ll all n?dv?ndig information. Jag kommer nu att vidarebefordra ditt klagom?l till min kollega Jana ( [email protected] ) som st?r till din hj?lp. Jag ?nskar dig lycka till och hoppas att ditt problem l?ses till din bel?tenhet inom en snar framtid.
Thank you very much, Jane678, for providing all the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Mitt namn ?r Jana och fr?n och med nu kommer jag att hj?lpa dig att l?sa ditt klagom?l. Jag beklagar att ditt uttag har blivit f?rsenat. Jag kommer att kontakta casinot och g?ra mitt b?sta f?r att l?sa problemet s? snart som m?jligt.
Nu vill jag bjuda in en representant f?r Tusk Casino att delta i denna diskussion och delta i l?sningen av detta klagom?l.
K?ra casino, kan ni v?nligen ange orsaken till att spelarens uttag ?nnu inte har behandlats?
Tack p? f?rhand f?r att du tillhandah?ller informationen.
Dear Jane678,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Tusk Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Jag vill bara informera om att casinot betalade ut alla mina pengar. Resten hade jag ingen kontakt med casinot. Men de betalade ut resterande pengar till mig just nu. S? det ?r okej f?r mig nu.
H?lsningar,
Jane
Hello,
I just want to inform that the casino paid out all my money. I had for the rest zero contact with the casino. But they paid me out just now the remaining money. So fine by me now.
Vi ?r glada att h?ra att ditt problem har l?sts. Vi kommer att markera klagom?let som "l?st" i v?rt system. Vi uppskattar ditt samarbete och din bekr?ftelse. Om du n?gonsin st?ter p? problem med detta eller n?got annat casino i framtiden, ?r du v?lkommen att kontakta v?rt klagom?lshanteringscenter. Vi finns h?r f?r att hj?lpa dig.
Som ni vet tar vi inte betalt f?r v?ra tj?nster och vi accepterar inte heller n?gra dricks. Vi skulle dock uppskatta om ni kunde ta en stund att dela med er av er upplevelse av v?ra tj?nster p? Trustpilothttps://www.trustpilot.com/evaluate/www.kpvfaw.com . En ?rlig recension, tillsammans med eventuella f?rslag p? f?rb?ttringar, skulle vara ov?rderlig. Er feedback kan hj?lpa andra som funderar p? att kontakta oss f?r hj?lp med problem relaterade till onlinekasino.
Tack p? f?rhand f?r din tid.
Med v?nliga h?lsningar,
Jana
www.kpvfaw.com
Dear Jane678,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
