Hello, I have been making a total of 14 withdrawal requests for 5 days and all of them have been cancelled for the reason that the financial method is being updated, and I have to wait for it to be completed, I asked in the live chat and they tell me that they do not know until when it will be updated, I can not withdraw my earnings.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have already made several withdrawals previously without any problem,

It's been over a month and a half since I completed the KYC verification,

the winnings were accumulated without a bonus

Ya he realizado varios retiros anteriormente sin inconveniente alguno,

hace más de mes y medio que complete la verificación KYC,

las ganancias se acumularon sin bono