Dragi Kevine1995,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Da li sam dobro razumeo da ovi bonus dobici nisu pripisani va?em kazino nalogu? Mo?ete li da nam ka?ete da li su ovi dobici zabele?eni u va?oj istoriji igara?
Pored toga, ako u me?uvremenu postoji bilo kakva relevantna komunikacija izme?u vas i kazina, prosledite je na [email protected] . Alternativno, mo?ete ga objaviti ovde.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Kristina
Dear Kevin1995,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that these bonus winnings have not been credited to your casino account? Could you please advise if these winnings have been recorded in your game history?
Additionally, if there is any relevant communication between you and the casino in the meantime, please forward it to [email protected]. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Automatski prevedeno: