K?ra Kevin 1995,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen. F?rst?r jag r?tt att dessa bonusvinster inte har krediterats ditt casinokonto? Kan du ber?tta om dessa vinster har registrerats i din spelhistorik?
Dessutom, om det finns n?gon relevant kommunikation mellan dig och kasinot under tiden, v?nligen vidarebefordra den till [email protected] . Alternativt kan du l?gga upp det h?r.
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Kristina
Dear Kevin1995,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that these bonus winnings have not been credited to your casino account? Could you please advise if these winnings have been recorded in your game history?
Additionally, if there is any relevant communication between you and the casino in the meantime, please forward it to [email protected]. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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