Hi, I have had a withdrawal process it unibet that has taken extremely long (since 22.03.2023). My account has been verified multiple times. It has been with just a bare minimum of communication from unibet. I am not updated on failed payment attempts to my bank or what documents are needed. I find out after two weeks of radio silence with me going in live chat that they need a new bank to withdraw to. Not commuicated. I gave them a new bank to withdraw to two weeks ago too, but no commutication afterwards and not a successful withdrawal. I gave them a new bank to withdraw to today. I lookforward to not hearing from them. That is why I write this complaint. I would like a channel to talk to them and hopefully resolve this. Have a nice day.

Dear hptm,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

The payment is still pending, correct.

There are some issues regarding payout to norwegian banks. They havent been able to send the withdrawal to all three options I have given them (three different norwegian banks). Why or how this is happening they will have to explain for them self, but the commutication has been poor from the start and I am not kept in the information loop, even when they need documents from me.

Thank you very much, hptm, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, hptm!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hptm, I would like to extend the timeframe for the casino to respond, as it seems like we are beginning to establish the contact with them. Meanwhile, may I ask you if you have received your winnings?

Great to hear you are in communication.

I havent received one dime.

Hi again. I can confirm I have received the funds. Thanks for the help from all parties. Have a nice day.

Dear Hptm,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Pavel K

Casino Guru Team