Dragi Theking2323,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e negativno iskustvo sa Unikrn kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Mo?ete li molim vas da nam ka?ete koliko dugo ste bili igra? kazina i kada je ta?no va? nalog blokiran? Koje ste igre igrali da biste sakupili balans u kazinu? (slotovi, igre u?ivo, multiplaier) Da li ste postigli svoj balans sa ili bez aktivnog bonusa?
Mo?ete li mi, molim vas, poslati bilo kakvu relevantnu komunikaciju koju ste dobili od kazina? Moj imejl je [email protected]
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear Theking2323,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Unikrn Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked? What games did you play to accumulate your balance in the casino? (slots, live games, multiplayer) Did you achieve your balance with or without an active bonus?
Could you please send me any relevant communication you received from the casino? My email is [email protected]
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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