Casino didint pay me , and lock my account.

Dear nightkideksu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with UslotU Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was a casino player for one day.

The account was opened earlier and the bonus balance was high. I mainly played Gates of Olympus and Frog Princess.

They locked the account without notice.

Olin kasinon pelaajan yhden p?iv?n.

Tili oli aukaistu aijemmin ja bonus saldo korkea. Pelasin Gates of olympys ja frog princess peli? p??asiassa.

Lukitsivat tilin ilman ilmoitusta.

Dear nightkideksu,

Could you please share with me your communication with the casino when you attempted to seek a resolution with casino support? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Dear nightkideksu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your email,

I apologize for not replying sooner.

• Do I understand correctly the casino accused you of opening multiple previous accounts?
• Was your account verified?
• Have you made deposits in the casino?
• Was your player profile information filled with accurate personal information?

Please let me know.

Yes.

The account was numbered and email confirmed.

I have made a deposit.

Yes, it was.

Kyll?.

Tili oli numero ja s?hk?posti vahvistettu.

Olen tehnyt talletuksen.

Kyll? oli.

Thank you very much, nightkideksu, for providing the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear nightkideksu, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact UslotU Casino outside this complaint thread and let you know any new information once I receive it.

For your information, I look forward to hearing from you.

Tiedoksi, odotan yhteydenottoasi.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear nightkideksu, 

thank you for your patience.

I have received a communication from a casino representative indicating that you maintain a business relationship with them. Could you please confirm the accuracy of this information?

They haven't opened an account.

And they don't respond to messages.

Eiv?t ole avanneet tili?.

Eiv?tk? vastaa viesteihin.

Dear nightkideksu, 

Thank you for your response. However, I would like to clarify my inquiry.

Could you please confirm or deny whether you have any business relations with this casino?

I Dont have, casino lie'

Dear nightkideksu, 

thank you for your message. I am currently communicating your case with a casino representative outside this thread. I inform you once I have any news worth sharing.

Dear nightkideksu, 

I have tried to contact the casino repeatedly but unfortunately casino representative stopped responding to my emails.. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Katarina Duboak