Played a no rules bonus and won. They kept giving me the run around saying asked for me to submit my information to verify my identity I did this and repeatedly was told that they were not receiving my emails with my verifications in it after several days of this back-and-forth of them saying they weren't receiving my emails they say to me that I have multiple accounts from back about 2 years. the possibility that I could have opened another account with this casino in completely forgotten that I already had an account . Therefore my what's wrong was forfeited I feel that that was wrong for them to do that and that I should be able to retrieve my deposit that I gave.

Dear Corine,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We will contact the casino and ask for supporting evidence, but, before we do so, please could you forward any relevant communication between you and the casino to [email protected]? Is your account still accessible or it has been blocked? Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Corine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.