Dragi Broadi92,
Hvala vam puno ?to ste podneli ?albu. Zaista mi je ?ao ?to ?ujem za va? problem sa Velobet kazinom.
Me?utim, ?eleo bih da vas obavestim da prihvatamo situaciju kada kazino dozvoljava igra?ima iz ograni?enih zemalja da otvore nalog sve dok to ne iskoriste kao priliku da kasnije poni?te legitimne dobitke igra?a.
Drugim re?ima, ako kazino dozvoljava igra?ima iz ograni?enih zemalja da deponuju i igraju, oni bi tako?e trebalo da isplate svoje dobitke. Stoga, ?elim da istaknem, da dalje istra?ujemo i poma?emo samo onim igra?ima kojima su sredstva (ili dobici) oduzeta zbog toga ?to su iz ograni?ene zemlje.
- Mo?ete li molim vas da nam ka?ete koliki je va? trenutni saldo koji mo?ete povu?i?
Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear Broady92,
Thank you very much for submitting your complaint I'm truly sorry to hear about your issue with Velobet Casino.
However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings.
In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.
- Could you please advise how much your current withdrawable balance is?
Thank you very much in advance for your reply.
Best regards,
Tomas
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