After reaching the play through amount set forth by Velvet spin casino they took over $300 from me leaving me with less than the $100 minimum withdrawable amount and I continued to play and won over the withdrawable amount and when I went to withdraw $140 dollars which is what they said I was eligible to withdraw the suddenly decided to take the rest of my money leaving me with nothing they are crooks and are a waist of time playing they will not pay and should be closed or at least avoided by any that don't want to be cheated

Dear jjenkins8184,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you were informed why your winnings were voided completely?
• Have you redeemed any free bonuses from this casino in the past?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jjenkins8184,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I'm just waiting for your resolution and thank you for looking into my case

No I wasn't given any real reason why the rest of my money was taken they were very rude and short with any answers I was given

Dear jjenkins8184,,

Have you redeemed any free bonuses from this casino in the past? Thank you.

Dear jjenkins8184,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.