I haven't heard from you since you said you would withdraw money.

出金すると言ってから連絡(luò)が來(lái)ない。

Dear ponta0807171,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When exactly did you request this withdrawal, please? Have you made any successful withdrawals before? Could you please advise if you have received any confirmation regarding successful KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have withdrawn several times.

I can't log in suddenly and it's like this without explaining the reason.

何回か出金したことあります。

いきなりログイン出來(lái)ず理由も説明されないままこんなことになってます。

Thank you very much for your reply, ponta0807171. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I didn't use the bonus.

ボーナスはつかってない。

This $36 is cashback. Roku

この36ドルはキャッシュバックの物です。ろく

Have you tried contacting the casino regarding the blocked account? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear ponta0807171,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.