Dragi Jo?i777, ?ao mi je, ali ne?emo mo?i da ti pomognemo po ovom pitanju. Zahtev za samoisklju?ivanje gde ste jasno naveli problem kockanja je su?tinski dokaz koji igra? mora da obezbedi da bismo mogli da nastavimo sa ovakvim slu?ajem. Mogu samo da preporu?im kako ubudu?e pravilno zahtevati samoisklju?ivanje.
Da li je va? kazino ra?un zatvoren? Ako ne, podnesite zahtev za samoisklju?ivanje kao ?to je savetovano u nastavku.
Kada se prijavljujete za samoisklju?ivanje, jasno navedite razlog za?to ?elite da va? nalog bude deaktiviran i navedite vremenski period. Tako?e, imejl ?Subject" treba da bude jasno ozna?en i lako prepoznatljiv jer podr?ka za kazino prima mnogo zahteva dnevno, stoga, ako je vidljivo ozna?en, imate ve?e ?anse da va? zahtev bude odobren ?to je pre mogu?e. Tako?e bih vam toplo preporu?io da uvek sa?uvate svoj zahtev za samoisklju?ivanje kako biste imali validan dokaz o takvoj radnji.
Primer:
Naslov e-po?te: Samoisklju?ivanje
Podaci o igra?u:
ime:
prezime:
Ro?enje:
Prijava u kazino:
Adresa e-po?te:
"Pozdrav kkk kkk,
Pi?em da vas obavestim da ?elim da odmah isklju?im iz ovog kazina i da ne primam bilo koji marketin?ki materijal u vezi sa kockanjem na minimalni period od kkk meseci/godina (do?ivotno).
Razlog koji je prethodio mojoj odluci je kkk (zavisnost od kockanja)
Potvr?ujem da mi ne?e biti dozvoljeno da poni?tim svoje samoisklju?ivanje tokom ovog perioda i da se samoisklju?enje ne mo?e ukinuti pre isteka dogovorenog perioda."
Tako?e, ?eleo bih da skrenem va?u pa?nju na na?u alatku za pomo? pri samoisklju?enju http://www.kpvfaw.com/global-self-ekclusion-initiative/assistance-tool . Ova alatka ?e vam olak?ati da blokirate svoje kazino naloge u vi?e objekata za kockanje istovremeno i nije povezana ni sa jednim odre?enim kazinom. Alat za pomo? pri samoisklju?enju je dizajniran da pomogne pojedincima koji se mo?da suo?avaju sa izazovima u vezi sa svojim navikama kockanja tako ?to im poma?e da ograni?e svoj pristup kockanju i smanje mogu?nost dalje ?tete.
Iznad svega, ako vam kockanje vi?e ne donosi radost i postaje optere?enje, preporu?ljivo je potra?iti stru?nu pomo?. Toplo preporu?ujem da se obratite centrima u va?oj zemlji koji su specijalizovani za re?avanje problema kockanja. Neke od ovih centara mo?ete prona?i na slede?em linku (https: //www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true )
Dear Joshi777, I'm sorry, but we won't be able to help you in this matter. The self-exclusion request where you stated the gambling problem clearly is the essential evidence that the player must provide in order for us to proceed with a case like this. I can only recommend how to request self-exclusion properly in the future.
Has your casino account been closed? If not, kindly submit a self-exclusion request as advised below.
When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings xxx xxx,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx (gambling addiction)
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Also, I would like to call your attention to our Self-Exclusion Assistance Tool http://www.kpvfaw.com/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true)
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