I have the exact same problem as kzawadzkitychy85 posted last month. It is impossible to validate my account since they never send an email containing the code to activate my account. Therefore, no withdrawal is possible.

I tried multiple times on multiple days without success. It’s not in my spam folder. Anyway, I know I can receive other emails from them, since I have received an email confirming my question was received ans also received my betting history via email (I wanted a proof). For some reason, it looks like they just don’t want me to validate my account so I can withdraw my gains.

There is absolutely no way to speak to anyone there and they never respond to emails.

For now, they look like it’s a complete scam.

Dear EricP,

Thank you very much for submitting this complaint. I am sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Do I understand correctly that you have received no verification email from the casino?

When did you contact customer support regarding this issue? Have you ever been in successful contact with customer service?

Could you please advise if you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi,

I still have not receive any verification email from the casino to this day, even though I tried multiple times every day and from multiple internet browsers.

I contacted the casino on August 2nd via email and though I received an automatic confirmation via email that my inquiry has been received, they have not answered me yet. Nobody has been in touch with me in any way yet.

I have not provided them any other personal information since I don’t want to give those sensitive information they are asking )ID with picture and address, bank slip, etc.) before I can at least validate my email, which is step one on their list.

Thanks for your help.

I don’t know if you have anything to do with it, but my email has just been manually validated by their staff.

Regards

Perfect. Thank you, EricP, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear EricP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I have successfully withdrawn and finally received some money yesterday. All is well, now. Thank you.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, EricP, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com