NaslovnaPritu?beVIP Club Player Casino - Povla?enje igra?a je odlo?eno.
VIP Club Player Casino - Povla?enje igra?a je odlo?eno.
Automatski prevedeno:
Crni bodovi: 2.000
Iznos:
5.000 $
VIP Club Player Casino
Index sigurnosti:Nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
3.9
VIP Club Player Casino ima Indeks sigurnosti od 3,9, ?to zna?i da neki faktori pokazuju da ima nizak nivo sigurnosti. Istra? Indeks sigurnosti ovog kazina
Poslato:
15/03/2023
|
Nije re?eno : 25/05/2023
Nije re?eno
Na?a presuda
Nedostatak dokaza od strane kazina
NIJE RE?ENO
Rezime slu?aja
pre 2 godina
Prevod
The player from the US is experiencing a delay in withdrawing his winnings. The casino stated that the player had requested a withdrawal before completing the wagering requirements of the bonus, and then made a deposit. The withdrawal could not be canceled as the funds would then be mixed with the latest deposit so the casino confiscated the winnings. It was suggested that the player be able to complete the wagering and then be able to make the withdrawal. The player stated that they had done so but the casino contested this. The player then supplied evidence showing that the casino had confirmed the wagering was completed. The casino stopped responding after this, so the complaint was closed as 'unresolved'.
Igra? iz SAD ima ka?njenje u povla?enju svog dobitka. Kazino je naveo da je igra? zatra?io povla?enje pre nego ?to je ispunio uslove kla?enja bonusa, a zatim napravio depozit. Isplata nije mogla da se poni?ti jer bi sredstva tada bila pome?ana sa poslednjim depozitom, tako da je kazino konfiskovao dobitke. Predlo?eno je da igra? mo?e da zavr?i kla?enje, a zatim da mo?e da izvr?i povla?enje. Igra? je izjavio da su to uradili, ali je kazino to osporio. Igra? je zatim dostavio dokaze koji pokazuju da je kazino potvrdio da je kla?enje zavr?eno. Kazino je nakon ovoga prestao da odgovara, pa je ?alba zatvorena kao ?nere?ena“.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Da li ste u pro?losti uspe?no podizali novac iz kazina? Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear Law0451,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Ovo je moje prvo povla?enje novca iz ovog kazina. Do sada nisam napravio nijedno uspe?no povla?enje od njih. Sakupio sam svoje dobitke koriste?i svoja dva depozita i bonuse na depozit koji su do?li sa mojim depozitima.
This is my first withdrawal from this casino I have not made any successful withdrawals from them before. I accumulated my winnings using both my two deposits and the deposit bonuses that came with my deposits.
Izvinjavamo se zbog neprijatnosti. Pregledali smo va?e povla?enje.
Primetili smo da jo? uvek niste ispunili uslove kla?enja na svoj prvi depozit na koji ste podigli sredstva.
To zna?i da ste ponovo deponovali i imate ne?to na ra?unu. Stoga nismo u mogu?nosti da otka?emo va?e povla?enje jer je prekr?ilo klauzulu od 5 dolara.
Molimo vas da nas kontaktirate putem e-po?te, poku?a?emo da re?imo ovaj problem ?to je pre mogu?e.
Pozdravi,
VIP Club Plaier
Dear Lawrence,
Apologize for the inconvenience. We have reviewed your withdrawal.
We have observed that you haven't met wagering conditions yet on your first deposit on which you have raised withdrawal.
Mean while you have deposited again and has some balance in your account. Hence we are unable to cancel your withdrawal as it breached $5 clause violation.
Kindly reach us on Email, We will try to sort out this issue ASAP.
Tomas, pro?itao sam odgovor iz kazina i jednostavno nema smisla. Rekli su ?u me?uvremenu ste ponovo deponovali i imate ne?to na ra?unu. Stoga ne mo?emo da otka?emo va?e povla?enje jer je prekr?ilo kr?enje klauzule od 5 dolara."
Da li je ovo legitiman onlajn kazino ili direktna prevara? Oni zaista imaju smelosti da proizvedu la?nu frazu ?kr?enje klauzule od 5 dolara"? Da li je ovo ?ala?
Tako?e je o?igledno la?na njihova tvrdnja da sam ponovo deponovao dok je moj ra?un jo? uvek imao stanje. Ovo je potpuno la?no. Jedini razlog zbog kojeg sam ponovo deponovao je taj ?to sam izgubio sve od svog prvog depozita. Morao sam da uplatim drugi put jer nisam imao novca za igru!
?ini se da je VipClubPlaierCasino u redu sa samo izmi?ljanjem la?i i fraza koje ne zna?e ni?ta poput ?klauzule od 5 dolara", i davanjem besmislenih izjava. Oni ?e u?initi SVE da ne isplate legitimne dobitke. Ovo je zaista neverovatno.
Tomas, I have read the response from casino and it simply makes no sense. They said "meanwhile you have deposited again and has some balance in your account. Hence we are unable to cancel your withdrawal as it has breached $5 clause violation."
Is this a legitimate online casino or a straight up scam? They have the audacity to manufacture the fake phrase "$5 clause violation" really? Is this a joke?
Also it is patently false their claim that I deposited again while my account still had a balance. This is completely false. The only reason I deposited again is because I lost everything from my first deposit. I had to deposit a second time because I had no money left to play with!
It seems that VipClubPlayerCasino is fine with just making up lies and phrases that don’t mean anything like "$5 clause", and make nonsensical statements. They will do ANYTHING not to pay out legitimate winnings. This is truly unbelievable.
Svi zahtevi za povla?enje bi?e obra?eni i ispunjeni samo kada su ispunjeni svi zahtevi. U slu?aju da je zahtev za povla?enje poni?ten, tra?eni iznos ?e biti dodat na stanje na ra?unu. U me?uvremenu, tokom ove vrste doga?aja, ako je igra? zatra?io bilo koju drugu ponudu ili ako je napravio bilo kakav depozit, to bi moglo rezultirati klauzulom od 5 dolara. Dakle, igra? ne bi trebalo da pravi nikakvu novu transakciju kada je povla?enje aktivno.
Po?tovani Lav0451,
Bez obzira na zbunjuju?e formulacije odredbi i uslova, za sada bih preporu?io da kontaktirate kazino i raspitate se o tome koji aran?man oni nude kako biste re?ili situaciju ako to ve? niste uradili.
Obavestite me ako vam je potrebna dodatna pomo? od nas, ili ako je kazino ponudio ishod koji je povoljan za vas.
All withdrawal requests will be processed and honored only when all the requirements are fulfilled. In an event where a withdrawal request is cancelled, the amount requested will be added back to the account’s balance. Meanwhile, during this type of occurrence, if the player had claimed any other offer or if he made any deposit, then this could result to $5 clause. Hence, Player should not make any new transaction when withdrawal is active.
Dear Law0451,
Regardless of the confusing wording of the terms and conditions, for now, I'd recommend contacting the casino and inquiring about what arrangement they are offering in order to resolve the situation if you haven't done so already.
Please let me know if you require any further help from us, or if the casino offered an outcome that is favorable to you.
Zdravo, odredba se ne primenjuje. Nikada nisam otkazao zahtev za povla?enje. Kada sam zavr?io sa igrom, jednostavno sam postavio jedan zahtev za povla?enje i to je to, nisam dao nikakav depozit niti tra?io nikakvu ponudu nakon tog zahteva za povla?enje. Dakle, odredba se opet ne primenjuje.
Vi?e puta sam poku?ao da po?aljem e-po?tu kazinu da poku?am da re?im stvari i oni su me ignorisali.
Hi , the provision does not apply. I never cancelled a withdrawal request. When I finished playing I simply placed one withdrawal request and that was it, I did not make any deposit nor claim any offer after that withdrawal request. So the provision again does not apply.
I have tried emailing the casino numerous times to try to work things out and they have ignored me.
Sada ?u preneti va?u ?albu svom kolegi Adamu ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thanks for your patience, Law0451
I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Pregledao sam va? slu?aj i vide?u da li mogu da pomognem.
Dragi VIP Club Plaier Casino,
Mo?ete li, molim vas, pojasniti zna?enje pomenutog izraza? Tako?e, mogu li da vas zamolim da dostavite igra?eve zapise igre/istoriju transakcija na moju e-po?tu ( [email protected] ) kako bismo mogli da shvatimo ?ta se dogodilo?
Srda?an pozdrav,
Adam
Hello Law0451,
I have reviewed your case and will see if I can help.
Dear VIP Club Player Casino,
Can you please clarify the meaning of the term mentioned? Also, can I ask you to provide the player's game logs/transaction history to my e-mail ([email protected]) so we can gain an understanding of what has occurred?
Istra?io sam profil igra?a i otkrio da on nije zavr?io kla?enje na svoj prvi depozit i da je napravio drugi depozit. Ako odmah otka?emo njegovo povla?enje, ravnote?a ?e se pomutiti ?to bi moglo dovesti do kr?enja klauzule od 5 dolara. Zbog toga ?ekamo odgovor igra?a.
Posetite slede?i T&C link za vi?e informacija:
https://vvv.vipclubplaier.com/termsconditions/
Srda?an pozdrav,
VIP Club Plaier
Hello Adam,
I investigated the player's profile and discovered that he has not completed the wagering on his first deposit and has made a second deposit. If we cancel his withdrawal right now, the balance will become muddled up which could lead to violate the $5 Clause. Because of this, we are awaiting the players' response.
Visit the following T&C link for more information:
?elim ponovo da istaknem da je poslednja komunikacija od VipClubPlaier-a upu?ena meni bila jednostavno da sam bio verifikovan KIC-om. Nikada me nisu kontaktirali ni u jednom trenutku tvrde?i da bilo ?ta drugo mora da se uradi sa moje strane. Umesto toga, ve? nekoliko nedelja potpuno su ignorisali sve moje naknadne e-poruke o mojim zahtevima za povla?enje.
sada daju obja?njenje za CasinoGuru koje nema smisla. Tvrde da nisam zavr?io kla?enje na prvi depozit l, ne?to ?to mi NIKAD nisu saop?tili jer odbijaju da isplate moj dobitak.
Bez obzira na to, nemogu?e je dalje kla?enje na prvi depozit jer sam izgubio ceo iznos svog prvog depozita. O?igledno je nemogu?e da kladim vi?e kada na ra?unu nema salda.
Za?to ovaj kazino ka?e da dodatno kla?enje treba da se uradi na depozit koji je u potpunosti izgubljen i za?to ne ka?u ta?no koliko je ovo (nemogu?e) preostalo kla?enje? Jasno je da VipClubPlaier jednostavno ne ?eli da isplati 5.000 dolara u dobicima. ?ele da ukradu sav novac kako bi se dodatno obogatili. Primer za to je ?injenica da su ignorisali moju komunikaciju tra?e?i a?uriranja, a ne da su ikada odgovorili bilo kakvom komunikacijom koja obja?njava odbijanje pla?anja.
I want to point out again that the last communications from VipClubPlayer to me was simply that I had been KYC verified. They never contacted me at any time claiming that anything else had to be done on my end. Instead for several weeks now they have completely ignored all my follow up emails on my withdrawal requests.
now they provide an explanation to CasinoGuru that makes no sense. They allege that I have not completed wagering on the first deposit l, something they have NEVER communicated to me as they refuse to pay out my winnings.
Regardless, it’s impossible to have done any further wagering on the first deposit because I lost the entire amount of my first deposit. Obviously it’s impossible for me to wager more when there is no balance left in the account.
Why is this casino saying additional wagering should be done on a deposit that was lost in its entirety and why do they fail to say exactly how much this (impossible) remaining wagering is? It is clear VipClubPlayer simply does not want to pay out $5,000 in winnings. They want to steal all of the money to further enrich themselves. Exemplified by the fact that they ignored my communications seeking updates rather then ever respond with any communication explaining the refusal to pay out.
Ako pogledate prikazanu sliku, vide?ete da je korisnik napravio prvi depozit 17.2.23. i kasnije zatra?io povla?enje bez ispunjenja uslova za kla?enje za po?etni depozit. Stoga ?e se njegov iznos pome?ati sa drugim depozitom koji je napravljen 18.2.23. ako otka?emo njegovo povla?enje u ovom trenutku, ?to ?e rezultirati kr?enjem od 5 dolara. Tako?e, na? tim za povla?enje poslao je igra?u detaljan e-mail o tome.
Srda?an pozdrav,
VIP Club Plaier
Hey Adam,
If you look at the presented image, you will see that the user made a first deposit on 2/17/23 and requested a withdrawal later on without having the wagering requirements for the initial deposit met. Therefore, his amount will become mixed up with the second deposit which was made on 2/18/23 if we cancel his withdrawal at this time, resulting in a $5 violation. Also our withdrawal team has sent the player a detailed email on this.
Zdravo, kona?no sam dobio e-poruku od VipClubPlaier-a u kojoj se navodi koli?ina prevrtanja koju ?ele da zavr?im. Krenuo sam glavom i zavr?io prevrtanje i malo izgubio. Nadam se da vi?e ne?e biti problema i da ?e mi isplatiti preostali iznos.
Hello, I finally received an email from VipClubPlayer saying the amount of rollover they wanted me to complete. I went head and completed the rollover and lost a little. So I hope there are no more issues and they pay out my remaining balance.
Drago mi je da ?ujem da je postignut odre?eni napredak. Obave?tavajte me o tome kako ide povla?enje. Ostavi?emo ?albu otvorenom dok ne ?ujemo da ste primili uplatu.
Srda?an pozdrav,
Adam
Hello Law0451,
I am glad to hear that some progress has been made, please keep me updated on how the withdrawal goes. We will keep the complaint open until we hear you have received the payment.
Dakle, uprkos tome ?to sam zavr?io ovo dodatno prebacivanje, VipClubPlaier nastavlja da odbija da mi isplati. Prilo?io sam snimak ekrana e-po?te koju sam upravo primio. Ne znam ?ta da radim sa ovom internet stranicom. Pretpostavljam da me je VipClubPlaier upravo prevario sa mojih 5.000 dolara.
So despite me completing this additional rollover VipClubPlayer continues to refuse to pay me out. I’ve attached a screenshot of the email I just received. I don’t know what to do with this online site. I guess I just got scammed by VipClubPlayer out of my $5,000.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Upravo sam dobio e-mail od VipClubPlaier-a u kojem ka?u da smatraju da sam osvojio previ?e, i nude?i mi da refundiram moje depozite na moju karticu. Klasi?na prevara, nemojte ispla?ivati dobitke ako ljudi pobede, ve? ponudite da im vratite depozite.
I just got an email from VipClubPlayer saying they feel I won too much, and offering to refund my deposits to my card. Classic scam, don’t pay out winnings if people win, and instead offer to refund their deposits.
Prekr?ili ste na?e uslove i odredbe time ?to ste prekr?ili odredbu od 5 dolara, ?to smo sve vreme poku?avali da saop?timo. Po?to ste izvr?ili depozit dok je va? zahtev za povla?enje jo? bio u toku, na?e osoblje vam je ponudilo resetovanje naloga. Ako i dalje ?elite da igrate sa nama, mo?ete da resetujete svoj nalog ili da nastavite sa vra?anjem depozita.
Srda?an pozdrav,
VIP Club Plaier
Dear Law0451,
You have breached our terms and conditions by engaging in violation of the $5 provision, which is what we have been attempting to convey all along. Since you made a deposit while your withdrawal request was still in process, our staff has offered you an account reset. If you still want to play with us, you can reset your account or else proceed with getting your deposits returned.
VIP Club Plaier la?e! Poslali su me e-po?tom uveravaju?i me da jednostavno moram da zavr?im 49,558 dolara u preokretu i da ?u tada biti kreditiran. Nastavio sam da zavr?im ?itavih 49,558 dolara u preokretu, a oni su i dalje odbijali da isplate moj dobitak, izmi?ljaju?i gluposti o klauzuli od 5 dolara.
?injenica je da je VIP Club Plaier tra?io od mene da izvr?im dodatno preokretanje u nadi da ?u izgubiti sav novac, ali nikada nisu nameravali da isplate moj dobitak u slu?aju da uspe?no zavr?im preokretanje kao ?to se dogodilo ovde. Umesto toga, ponudili su da mi vrate depozite jer ne ?ele da plate 5 hiljada dolara u dobicima. Nikada nisu nameravali da isplate moj legitimni dobitak.
VIP Club Plaier te je lagao, Adame, rekav?i da nisam zavr?io svoje kla?enje, a sigurno jesam zavr?io ?itavih $49,558 u opkladi. Prilo?io sam snimke ekrana moje e-poruke sa ovim sajtom za prevare VIP Club Plaier.
VIP Club Player is lying! They emailed me assuring me that I simply needed to complete $49,558 in rollover and that I would then be credited. I proceeded to complete the entire $49,558 in rollover, and they still refused to pay out my winnings, making up nonsense about a $5 clause.
The fact is, that VIP Club Player asked me to complete additional rollover hoping I would lose all the money, but they never intended to pay out my winnings in the event I did successfully complete the rollover as occurred here. Instead, they offered to refund my deposits because they don't want to pay $5k in winnings. They never intended to pay out my legitimate winnings.
VIP Club Player lied to you Adam by saying I did not complete my wagering when I certainly did complete the entire $49,558 in wagering. I've attached screenshots of my email correspondences with this scam site VIP Club Player.
U suprotnosti sa va?om izjavom, igra? je uporan da je ispunio uslove za kla?enje. Da li mo?ete da pru?ite dokaze o zalo?enom iznosu i bilo kom nepla?enom iznosu?
Srda?an pozdrav,
Adam
Dear VIP Club Player Casino,
Contradictory to your statement, the player is adamant that they have completed the wagering requirements. Are you able to please provide evidence of the amount wagered, and any amount outstanding?
Nije bilo daljeg odgovora iz kazina, kontaktira?u ih jo? jednom. U me?uvremenu, obavestite nas o bilo kakvom razvoju doga?aja.
?eleli bismo da zamolimo VIP Club Plaier Casino da odgovori na ovu ?albu i pru?i prate?e dokaze na zahtev.
Produ?i?u tajmer za 7 dana. Ako nema odgovora u navedenom roku, ?alba ?e biti zatvorena kao ?nere?ena" i negativno ?e uticati na rejting kazina.
Srda?an pozdrav,
Adam
Dear Law0451,
There has been no further response from the casino, I will contact them once more. In the meantime, please let us know of any developments.
We would like to ask VIP Club Player Casino to respond to this complaint and provide supporting evidence as requested.
I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.
Odgovorio sam vam i putem e-po?te, moramo da vidimo jasan dokaz da kla?enje nije zavr?eno. Da li mo?ete da pru?ite jo? ne?to ?to bi podr?alo ovo?
srda?an pozdrav,
Adam
Hello VIP Club Player Casino,
I have replied to you via e-mail also, we need to see clear proof of the wagering not having been completed. Are you able to provide anything further to support this?
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Ponovo sam sve pogledao i ima par detalja koje treba dalje da razjasnim.
Ranije ste spomenuli:
?Upravo sam dobio e-mail od VipClubPlaier-a u kojem ka?u da smatraju da sam osvojio previ?e, i nude?i mi da refundiram svoje depozite na moju karticu. Klasi?na prevara, ne ispla?ujte dobitke ako ljudi dobiju, i umesto toga nude refundiranje njihovih depozita."
Tako?e, kazino navodi da niste zavr?ili kla?enje, ali ste izjavili da ste nastavili i zavr?ili izvanredno kla?enje i ispunili uslov. Da li imate ne?to iz istorije naloga/igara ?to to pokazuje?
Srda?an pozdrav,
Adam
Dear Law0451,
I have looked at everything again and there are a couple of details that I need to clarify further.
You mentioned previously:
"I just got an email from VipClubPlayer saying they feel I won too much, and offering to refund my deposits to my card. Classic scam, don’t pay out winnings if people win, and instead offer to refund their deposits."
Also, the casino states that you have not completed the wagering, but you have stated that you went ahead and completed the outstanding wagering and fulfilled the requirement. Do you have anything from your account/game history that shows this?
Prosledio sam vam pismenu potvrdu koju sam dobio od VipClubPlaier-a da sam ispunio uslove za preokretanje. Pored toga, prosledio sam i druge e-poruke koje su mi poslali poku?avaju?i da ponude da vratim na karticu ono ?to sam deponovao umesto da isplatim svoje dobitke na koje imam pravo. Tako?e sam poslao imejlom informacije o istoriji opklada.
Hi Adam,
I have forwarded you the written confirmation I received from VipClubPlayer that I completed the rollover requirements. In addition, I forwarded the other emails they sent me trying to offer to refund my card what I deposited instead of paying out my winnings that I am entitled to. I also emailed my wager history information.
Naveli ste da igra? nije ispunio uslove za kla?enje, ali je igra? dostavio snimak ekrana poruke od agenta za ?askanje u?ivo u kojoj se ka?e ?Upoznali ste se sa svojim opkladama".
Mo?ete li, molim vas, pojasniti za?to je to slu?aj?
Srda?an pozdrav,
Adam
Dear Law0451,
Thank you for the information provided.
Dear VIP Club Player Casino,
You stated that the player had not completed the wagering requirements, but the player has supplied a screenshot of a message from the live chat agent that states "You have met with your wagering".
Nije bilo daljeg odgovora iz kazina, kontaktira?u ih jo? jednom. U me?uvremenu, obavestite nas o bilo kakvom razvoju doga?aja.
Zamolimo VIP Club Plaier Casinol da odgovori na ovu ?albu. Produ?i?u tajmer za 7 dana. Ako nema odgovora u navedenom roku, ?alba ?e biti zatvorena kao ?nere?ena" i negativno ?e uticati na rejting kazina.
Srda?an pozdrav,
Adam
Dear Law0451,
There has been no further response from the casino, I will contact them once more. In the meantime, please let us know of any developments.
We would like to ask VIP Club Player Casinol to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.
Jo? uvek nema daljeg odgovora iz kazina. Bojim se da se ne mo?e mnogo posti?i bez saradnje sa njegove strane. Po?to kazino radi bez va?e?e licence i ne odnosi se ni na jednu ADR uslugu, nema ovla??enja za igre na sre?u kojoj se mo?ete obratiti.
Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga uzrokovano nere?enim ?albama moglo bi pomo?i da se promeni pristup kazina. Ako kazino odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te.
?ao mi je ?to ovom prilikom nismo mogli biti od ve?e pomo?i.
Srda?an pozdrav,
Adam
Dear Law0451,
There has still been no further response from the casino. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I am sorry we could not be of more help on this occasion.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
