Hello, I have been trying to withdraw my winnings from this casino for a month and I keep getting the same excuses,

"Insufficient monetary turnover" "need verification" among other excuses. The support is not helpful at all, only asking me to send emails that never get answered.

All my winnings were made without the help of any bonuses, I have never made a withdrawal here before, this is my third deposit with them, and my documents have already been sent to them over a month ago and they continue with this nonsense

There are over 25 withdrawal requests with the same excuse, not to mention the emails I send that they don't respond to, every day they delay I earn more money within this casino.

Ola, estou tentando retirar meus ganhos deste casino a um mes e sempre recebo a mesmas desculpas,

"monetary turnover insufucient" "need verification" dentre outras desculpas. o suporte nao ajuda em nada, pede somente que eu envie emails que nunc sao respondidos.

Todos os meus ganhos foram feitos sem a ajuda de nenhum bonus, eu nunca fiz uma retirada aqui antes, esse e meu terceiro deposito com eles, e meus documentos ja foram enviados para eles a mais de um mes e eles continuam com essa palhacada

Sao mais de 25 solicitacoes de retiradas com esssa mesma desculpa, sem conta os envios de emails que faco e eles nao retornam, cada dia que eles atrasam eu ganho mais dinheiro desntro deste casino

Dear raissasantosdr,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you completed the mandatory real money wagering before placing a withdrawal request?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No, they never checked my documents even though I sent them from the first withdrawal request, moreover they asked me to send a proof of address, I sent it but I still didn't get a response about it.

Yes, it was necessary to bet my deposit 3x, I bet so much that I ended up reaching 6 thousand euros twice.

Nao, eles nunca verificaram meus docuemntos apesar de eu os ter enviado desde a primeira solicitacao de saque, alem do mais pediram pra enviar um comprovante de endereco rfecente, enviei mas mesmo assim nao obtive resposta sobre.

Sim, era necessario apostar meu deposuto 3x, eu apostei tanto que acabei chegando a 6mil euros duas vezes.

Hello, updates, withdrew all my balance, returned only my withdrawal.

Ola, atualizacoes, retiraram todo meu saldo, devolveram somente meu saque.

Hi Raissasantosdr, given your other closed Guru cases for the same reason I'm sure you know very well yourself what you and other Brazilians in your 'group' are continuing to do on the casino. We have noticed your betting methods, patterns and you have mentioned not taking a bonus however you indeed did. So did all of the other accounts attempting to fraud Viperspin and many other online casinos.

It's taken us some time to fully clarify and understand the situation as we do not like to make rushed decisions in these matters without concrete evidence however today I can supply to you, others and Guru the following:

You have accumulated funds from bonus fraud, the user's withdrawal was being rejected as we were investigating this case. Below is a list of every bet she has made, as you can see she has taken the first deposit bonus which has wagering requirements and was then intentionally avoided by placing bets on 'mines' which equates to bonus fraud due to house games being listed as a forbidden bet in the description of the bonus.

Please also note, we have many duplicates from your 'friends/group' as these accounts were all made in the same time frame and have the exact same betting patterns.

We are happy to refund your deposits out of good will and to maintain our solid reputation.

http://www.kpvfaw.com/vegadream-casino-player-s-withdrawal-has-been-delayed-8

Petronela, I have forwarded you the players betting as a email ??

Dear raissasantosdr,

The casino has provided corroborating evidence indicating that your winnings were generated while an active bonus was in play. We are currently engaging in more in-depth discussions about your situation with the casino and will keep you updated on any further progress over the next few days.

Thank you very much, ViperSpin Casino team, for providing all the necessary information.

I will now transfer the complaint to my colleague Matej ([email protected]) who will be at your assistance. 

Dear raissasantosdr,

Upon reviewing the evidence provided by the casino, it is clear that you attempted to exploit the bonus and conceal your actions by stashing the money in the game Mines. As a result, I believe that the casino's actions were justified.

Would you like to provide further clarification or add any additional information to the case?

Dear raissasantosdr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am rejecting this case because of the reasons mentioned above.