Hello,

i played live Games every win under 50 Euro I was granted but over 50 not this happend 3 times in one evening two times 60 Euro 1 time 208. I opened tickets the live support from the game saw the problems and gave the information Vulkan. Stupidly because of good experience with Vulkan two days later bevor the tickets where closed I deposited again and won 450 Euro and again I the win was not granted another ticket was opend. Now the told me there wehre no winnings in the rounds but gave me back my bet what doesn’t makes sense why give me back the bet if I lost. I have a screen shot from the 450 win

Dear qn2976d9wx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to [email protected]? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

Screenshots from the player:

Thank you, qn2976d9wx, for the forwarded screenshots. I do apologize but I haven't found any supporting evidence about lost winnings of €60, €208, or €450. Is there any relevant communication that could help us to understand the case?

Dear qn2976d9wx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.