Hello! I raised or won € 100 and quickly € 1100. The live chat does not answer and I tried several times for hours to receive the email for verification, success started. I am very disappointed and would appreciate your feedback.

Many greetings

Martin

Hallo! Ich habe 100€ und schnell 1100€ erh?ht bzw. gewonnen. Der live Chat antwortet nicht und ich habe mehrfach über Stunden versucht die Email zur Verifizierung zu erhalten, Erfolg los. Ich bin sehr entt?uscht und würde mich über eine Rückmeldung freuen.

Viele Grüsse

Martin

Dear Martin,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience.

I tested this myself and I didn’t come across similar problems like you. It is working and I successfully verified my email address. Are you sure you provided the correct email address? Did you check your spam or promotional folder?

Additionally, I would like to emphasize, that you can send yourself a new verification link through your account, so you can try this option as well and please, let me know if this worked:

Thank you in advance for your reply.

Best regards,

Kristina

I have this multiple times !!! tried and also checked the spam mails. I have now tried to submit a new email address via your support, but no response here either. My email address was also correct. regards

Ich habe dies mehrfach!!! versucht und auch die Spam Mails habe ich überprüft. Ich habe jetzt versucht eine neue email Adresse über ihren Support einzureichen, aber auch hier noch keine Rückmeldung. Meine Email Adresse war auch richtig. Viele Grü?e

Thank you very much Martin for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Martin,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Vegas Casino into this conversation. Can you please specify what is the problem with player’s verification and why he didn't get verification email?

Hello Martin, CasinoGuru team,

I will do my very best to help you, but unfortunately I am not able to find your gaming account.

Have you changed you e-mail at VulkanVegas?

Kind regards,

Alexander

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.