I've made 3 withdrawals but none of them have been successful. They amounted to a total of 2400. The casino claims that I have more than one account. They simply send messages asking to log in and claim the bonus.

Fiz 3 retirada mais nenhuma com sucesso. Daria o valor de 2400. O cassino alega eu ter mais de uma conta no mesmo. Simplesmente eles mandam mensagem para fazer logim e pegar o b?nus.

Hello tetarap121,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Is your account currently still open if the casino claims that you own multiple accounts? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello good afternoon.

Verified, do you mean when the documents were sent? Yes, oh more than 6 months. Until then I had no problems making withdrawals. Everything was normal until more than a week ago when I made one last (third) withdrawal. Unsuccessfully. For me to win, I purchased real money and earned a percentage in bonuses. My account is blocked. The last time I spoke to casino support was yesterday 03/10. We talked about my denied money and the blocked account.

Olá boa tarde.

Verificada você quer dizer quando foi enviado os documentos? Sim, ah mais de 6 meses. Até ent?o n?o tive problemas de realizar saques. Estava tudo normal até há mais de uma semana atrás na qual fiz uma última retirada a (terceira). Sem sucesso. Para mim ganhar fui comprando em dinheiro real e ganhando uma porcentagem em b?nus. Minha conta está bloqueada. A última vez que falei com o suporte do cassino foi ontem dia 03/10. Conversamos a respeito do meu dinheiro negado e da conta bloqueada.

Dear Player

We've found another account of yours - tet**[email protected]

All personal data is the same, it's got the gaming and depositing history, was accessed with the same device - Samsung Galaxy A11.

Do you remember making a new account? And what for?

Did you warn the support team about the intentions to block the other account?

Thank you for cooperation!

Kind regards

Hello good evening, I don't remember making a new account. What could have happened was perhaps me logging in to claim a bonus offered by the Vulkan Vegas casino. Because they usually send a very good bonus percentage amount and to acquire this bonus you have to log in. I don't know what intention they blocked my account maybe my giving in real money would be high. That's why I think the account was blocked. Support advised me to only unblock the account if I would give up my winning balance.

Olá boa noite, eu n?o mim lembro de fazer uma nova conta. O que poderia ter acontecido talvez foi eu fazer login para pegar um b?nus oferecido por o cassino vulkan vegas. Porque geralmente eles enviam uma quantia em porcentagem de b?nus muito boa e para adquirir esse b?nus tem que fazer login. N?o sei qual inten??o ele bloquearam minha conta talvez meu dando em dinheiro real estaria alto. Porisso acho que veio o bloqueio da conta. O suporte avisou que só desbloqueasse a conta se eu abriria m?o do saldo de ganho.

Hello good afternoon. I will be waiting for a response.

Olá boa tarde. Estarei aguardando uma resposta.

Hey, good morning.

WHAT HAPPENED THAT YOU DIDN'T ANSWER ME ANYMORE?

Oi bom dia.

O QUE ACONTECEU QUE VOCêS NAO MIM RESPONDE MAIS ?

Hello tetarap121,

Unfortunately, if you did create multiple account and even used bonuses on both of them, the casino had every right to ban them and confiscate any winnings generated. It is now completely up to the casino whether they allow you to continue playing with one of them or not. However, your balance is not refundable.

Is there anything else we could assist you with?

If not, we will be closing the complaint.

Good afternoon. Okay then, but would it be possible to open two accounts with the same email? I did not use any other email to open another account.

Boa tarde. Tudo bem ent?o, mais seria possível abrir duas conta com o mesmo e-mail?. Eu n?o usei nenhum outro e-mail para abrir outra conta.

Dear tetarap121

Please kindly refer scrupulously to the email provided by the casino.

We can confirm, it is impossible to create two accounts via the same e-mail.

Regards

No other.

Mais nenhum outro.

Hello,

We can briefly see a deposit and a gameplay on 30.06.2023 15:43:43 (UTC) on the account tet**[email protected] (please kindly read carefully the e-mail address)

Best regards

It was already then. No chance for my funds to be recovered

Já era ent?o. Sem chance para minha recompera?ao dos meus fundos

Dear Vulkan Vegas,

What was the other e-mail address the player used to register into the casino?

Dear tetarap121

Please kindly look at the e-mail address carefully, both the one we listed in here above and the one that the support provided you with.

Thank you!

Dear tetarap121,

As there is clear evidence of you having multiple accounts where you deposited and claimed bonuses on both of them, we will be forced to reject the complaint.

Please be sure to never create more than 1 account in any online casino as it will lead to permanent ban.

I'm sorry that we could not help more but as you breached the casino terms, there isn't much we are able to do.

Best regards,

Nick