I played their Turbo Poker slots game which has same winning hands

as Holdem Poker. I had balance ( my deposited funds) of just over AU$20.00 i played @ $0.60 a spin. After several spins, amazingly i got a straight flush ( 4 S,5 S, 6 S, 7S & 8 of Spades) a five card winning hand )

whereby i won $240.00 The $240.00 showed up on the display dash,

however, the game did not continue ie:the screen appeared to freeze

on he straight flush for minutes, i tried to revive the game by clicking anywhere o the screen & then the animations continued, however,

my balance on the dash just showed my remaining $19.00 ,

the winnings of $240.00 was not attributed to my acount.

I sought help with online chat, several times explaining in detail that

i have not had my winnings, the chat host insisted that the game wa settled, that i must have errered. I logged out & did all tye usual

fault finding( i have certifications in Microsoft ) clear cookies etc, log out & back in again etc etc. I had taken snap shot wth iphone of frozen screen, as i suspected some software issue may arise, as the delay was just too long & not as usual in the normal play of the spins. I have sent in the screen shots of the $240,00 by email to support,

with no reply forth coming. I returned to log in next day & notify through online live chat again & again the chat host, kept re-iterating

that i must have made error. She said she would check my game history. I had already done that & that specific spin at the slots(ie: that game play , was not down at all in my game history, infact oly one spin was included in my game history at Turbo Poker, when in actual fact i had had at least four or five spins i total.I infoormed the chat host, that it may not be an account issue, but a software issue, in which case, loking at y accont balance would not be revelent,, " i can tell you what my account balance is, i do not need the host "you"

to do that, if my account balance was correct, i would not be notifying the casino of an error. So pointless looking at my account balance, when it is absolutely that in what i am disputing. She made no attempt in any way what-so-ever to say that she wuld take it further, basicaly just dismiss my complaint off hand. Total & utter comptempt for their customer base & bordering on criminaly inclined. How is it Online proffesonal Poker sites have been dissalowed in Australia, but Casinos like this are allowed to continue to operate, begs belief.

Dear Stephen,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Please, in order to be able to help you solve this issue, send us any relevant proof you have - betting history, conversations between you and the casino regarding the case. Send it to [email protected]. Thank you in advance for your reply. I hope we will be able to resolve your problem.

Best regards,

Nick

Dear Stephen,

We haven't receive any answer from you. Please note, if you will fail to repsonse within 7 days, your complaint will be rejected.

Best regards,

Nick

We are now rejecting the complaint as the player was non-responsive.