Hello dear guru team,

I've been in your OASIS since last year, which means I'm no longer allowed to play all licensed casinos, i.e. legal ones. In addition, I unconsciously decided to continue playing because of my increasing addiction. Wazamba Casino isn't the only one I've played, King Billy Casino, Yabby Casino, Brango Casino, Playzilla Casino and more. It's definitely going to be a total loss of €5000. As these casinos are not licensed they have to refund me the money so I am asking for your help.

here again for clarification:

Organizing and arranging online games of chance is prohibited under Section 4 (4) of the GlüStV. In addition, contributing to payments related to online gambling is also prohibited. § 4 GlüStV is a prohibition law within the meaning of § 134 BGB.

Since you offered the online gambling company your payment service and concluded what are known as acceptance contracts, you thereby mediated online gambling within the meaning of the law. The acceptance contracts are therefore void according to § 134 BGB.

Only because you made payments in the online gambling sector possible through acceptance agreements was I able to make stakes and make the corresponding payments at all. Overall, I have used your payment service in the above-mentioned period

As far as I know, I'm in the right here, and if that doesn't work, then I'll initiate it legally. Yabby Casino, Wazamba, Brango etc don't answer me either which is very strange.

Many thanks for your help

Keejan

Hallo liebes Guru-Team,

ich bin bereits seit letztem Jahr in OASIS deinen, hei?t, alle lizenzierten Casinos, also legale, darf ich nicht mehr spielen. Zudem habe ich mich aber unbewusst entschieden weiter zu spielen aufgrund meiner steigenden Sucht. Wazamba Casino ist nicht das Einzige das ich gespielt habe, King Billy Casino, Yabby Casino, Brango Casino, Playzilla Casino und noch weitere. Es kommt bestimmt auf eine Summe von 5000€ Verlust ingesamt. Da diese Casinos keine Lizenz besitzen, müssen sie mir das Geld zurückerstatten, daher bitte ich um eure Hilfe.

hier nochmal zur Aufkl?rung:

Gem?? § 4 Abs. 4 GlüStV ist das Veranstalten und Vermitteln von Online-Glücksspielen verboten. Darüber hinaus ist auch das Mitwirken an Zahlungen im Zusammenhang mit Online-Glücksspielen untersagt. § 4 GlüStV ist ein Verbotsgesetz im Sinne des § 134 BGB.

Da Sie dem Online-Glücksspielunternehmen Ihre Zahlungsdienstleistung angeboten und sogenannte Akzeptanzvertr?ge abgeschlossen haben, vermittelten Sie dadurch das Online- Glücksspiel im Sinne des Gesetzes. Die Akzeptanzvertr?ge sind demzufolge gem?? § 134 BGB nichtig.

Nur dadurch, dass Sie durch Akzeptanzvertr?ge Zahlungen im Online-Glücksspielsektor erm?glichten, konnte ich überhaupt Spieleins?tze und entsprechende Zahlungen t?tigen. Insgesamt habe ich in dem oben genannten Zeitraum über Ihre Zahlungsdienstleistung

soweit ich wei? bin ich hier im Recht, und falls das so nicht geht, dann werde ich es rechtlich einleiten. Yabby Casino, Wazamba, Brango etc antworten mir auch gar nicht, was sehr merkwürdig ist.

Vielen Dank für ihre Hilfe

Keejan

Dear keejan,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem.

I’m sure that you are aware of geolocation of OASIS operation:

"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."

Since you have chosen a casino with a Curacao license, it will be very difficult to resolve this case to your satisfaction. Have you informed the casino about your gambling problem?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

many thanks for the answer. I also have this problem with Brando, Yabby, Playzilla, and King Billy Casino. By submitting my data, I have already confirmed that I am registered in OASIS. If this license is not a German legal license, then it is accordingly illegal, right?

on the other hand, they should never have let me open an account.

Everyone has already closed my account. But somehow there was something with the acceptance contracts that are illegal, but I'm not very familiar with them yet. It will definitely come to a total of between 3000-5000€

Thank you for your contribution

Hallo,

vielen Dank für die Antwort. Ich habe dieses Problem auch mit Brando, Yabby, Playzilla, und King Billy Casino. Mit der übermittlung meiner Daten habe ich das ganze ja bereits best?tigt das ich in OASIS registriert bin. Wenn diese Lizenz keine deutsche zul?ssige Lizenz ist, dann ist es ja dementsprechend illegal, richtig?

andererseits h?tten sie mich nie ein Account ?ffnen lassen sollen.

Alle haben meinen Account bereits geschlossen. Aber irgendwie war da war was mit den Akzeptanzvertr?gen die illegal sind, da kenn ich mich aber noch nicht gut aus. Es kommt ingesamt bestimmt auf eine Summe zwischen 3000-5000€

Danke für ihren Einsatz

Thank you for your reply, keejan. Although I understand your point of view, I would like to emphasize that casinos with licenses other than German ones do not cooperate with OASIS, and OASIS doesn't (and most likely cannot) share information about registered players with such casinos.

Unfortunately, if you personally didn't inform the casino about your gambling problem and asked for self-exclusion prior to making deposits, we are not in a position to force casinos to refund your deposits. We would really like to help, but it is impossible for us this time.

Please, let me know if there is anything else I could help you with, or if I have overlooked anything, otherwise, I will be forced to close this complaint. Thank you very much for your understanding.

Hello, I have pointed out to Wazamba Casino that I have an addiction problem. However, they did not address it. That was 2 months ago and just recently I can no longer access my account.

Thanks!

Hallo, ich habe Wazamba Casino darauf hingewiesen, das ich ein Suchtproblem habe. Jedoch sind sie darauf nicht eingegangen. Das war vor 2 Monaten und kann erst vor kurzem nicht mehr auf mein Konto zugreifen.

Danke!

This is not a self-exclusion request, this is just a message asking if you can make a deposit in which you just by the way informed the casino about your registration in OASIS (which honestly sounds very calculated to me after going through your complaint again). And I already explained to you that OASIS has nothing to do with this casino, as it doesn't have a German license.

As I mentioned previously, if you didn't inform the casino about your gambling problem before you started depositing and your account has already been blocked, there is nothing we can do for you and we don't think you are entitled to any refunds. If you come across a self-exclusion request in which you clearly ask for permanent account closure due to gambling problems, feel free to reopen this case.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.