NaslovnaPritu?beWestCasino - Povla?enje igra?a je odlo?eno zbog ponavljanja zahteva za verifikaciju.
WestCasino - Povla?enje igra?a je odlo?eno zbog ponavljanja zahteva za verifikaciju.
Automatski prevedeno:
Iznos:
2.000 €
WestCasino
Index sigurnosti:Visok
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Finland had made a withdrawal request on 21.3 which was later rejected by the casino. They had demanded bank account confirmation which had already been provided earlier, leading to a delay in payment. The player had used different methods for deposit and withdrawal, which had caused confusion. After communication with the casino and our team, the player's account had been verified again. The casino had clarified its procedures and timelines for withdrawal processing. The player eventually received their withdrawal. The issue has been resolved successfully.
Igra? iz Finske je 21.3 podneo zahtev za povla?enje koji je kasnije odbio kazino. Zahtevali su potvrdu bankovnog ra?una koja je ve? bila dostavljena ranije, ?to je dovelo do ka?njenja u pla?anju. Igra? je koristio razli?ite metode za depozit i povla?enje, ?to je izazvalo zabunu. Nakon komunikacije sa kazinom i na?im timom, ra?un igra?a je ponovo verifikovan. Kazino je razjasnio svoje procedure i rokove za obradu povla?enja. Igra? je na kraju dobio povla?enje. Problem je uspe?no re?en.
Isplatio sam se 21.3. a danas je kazino odbio moj zahtev za povla?enje. Tra?ili su potvrdu mog bankovnog ra?una, koji sam ve? dao. Pre zahteva za povla?enje, dobio sam potvrdu da je moj nalog verifikovan. Sada sam ponovo morao da predam istu izjavu i kasni mi isplata isplate. Ne odgovaraju na mejlove kada ih pitam koliko dugo moram da ?ekam da povla?enje bude odobreno.
I made a withdrawal on 21.3. and today the casino rejected my withdrawal request. They wanted confirmation of my bank account, which I had already provided. Before the withdrawal request, I have received a confirmation that my account has been verified. Now I had to submit the same statement again and the payment of the withdrawal to me is delayed. They do not respond to emails when I ask how long I have to wait for the withdrawal to be approved.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e negativno iskustvo sa VestCasinom.
Pro?ao sam kroz razgovor koji ste poslali i kazino isti?e da se metoda koju ste koristili za depozite izgleda razlikuje od metode povla?enja.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Koji na?in pla?anja ste koristili za depozite u kazinu?
Da li izvod iz banke koji ste dostavili kazinu pokazuje va? depozit u kazinu?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear cassss,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WestCasino.
I went through the conversation you submitted and the casino points out that the method you used for deposits seems to be different from the withdrawal method.
Please allow me to ask you a few questions, so I can better understand the situation.
Which payment method have you used for deposits in the casino?
Does the bank statement you submitted to the casino show your deposit in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Zdravo, koristio sam Visa i Instant Transfer preko ConnectPai-a za depozite. Svi bankovni izvodi koje sam poslao dokazuju da sam im uplatio depozit sa doti?nih bankovnih ra?una. Opcije isplate nisu uklju?ivale Visa, pa sam mislio da ?e isplata biti uspe?na preko Brite-a, na isti bankovni ra?un sa kojeg sam prethodno uplatio depozit i sa kojeg sam poslao potrebna dokumenta.
Napravio sam novi zahtev za povla?enje ju?e sa ConnectPai-ovim Instant Transferom. Me?utim, kazino odbija da ka?e da li je povla?enje sada u redu ili ?e ponovo izvr?iti vra?anje. Po drugi put su mi potvrdili moj bankovni ra?un.
Osim toga, malo je ?udno ?to na njihovom sajtu pi?e da su depoziti napravljeni uz Visa besplatni, iako to nije slu?aj. Na primer, za depozit od 40e, napla?eno mi je 42,20e. I dao sam vi?e depozita od toga, i svakom od njih je napla?eno vi?e od tog depozita.
Hi, I used Visa and Instant Transfer by ConnectPay for deposits. All the bank statements I have sent prove that I have made a deposit to them from the bank accounts in question. The withdrawal options did not include Visa, so I thought that the withdrawal would be successful through Brite, to the same bank account from which I have previously made a deposit and from which I have sent the necessary documents.
I made a new withdrawal request yesterday with ConnectPay's Instant Transfer. However, the casino refuses to say whether the withdrawal is now OK or whether they will do the rollback again. My bank account has been confirmed by them for the second time now.
In addition, it is a little strange that their website says that deposits made with Visa are free of charge, even though this is not the case. For example, for a 40e deposit, I was charged 42.20e. And i made more deposit than that, and everyone of them was charged more that deposit was.
Proverio sam i va? nalog je trenutno pro?ao verifikaciju.
Vidim da stalno ?aljete pitanja na finansijsku imejl adresu. Imajte na umu da se ova adresa koristi samo za verifikaciju dokumenata i nije adresa podr?ke na koju mo?ete slati pitanja i dobijati odgovore.
Za sva pitanja mo?ete jednostavno kontaktirati na?u 24/7 podr?ku za ?askanje u?ivo ili e-po?tu [email protected] .
Zahtevi za povla?enje se obra?uju u proseku u roku od 5 radnih dana, ?to zna?i da ?e va? zahtev podnet 27. marta biti pregledan do 5. aprila na kraju dana.
Sve najbolje,
Eduard
Hello cassss,
Greetings from WestCasino!
I have checked and your account has currently passed the verification.
I see that you keep sending questions to the finance email address. Please note that this address is only used for document verification and it is not a support address where you can send questions and receive answers.
For any queries you can simply contact our 24/7 Live Chat support or email [email protected].
Withdrawal requests are processed on average within 5 business days, meaning that your request placed on March 27 will be reviewed by April 05 at the end of the day.
Zdravo, ako va? finansijski tim ne mo?e da odgovori na moje pitanje za?to ponovo ne po?alju moja pitanja tom timu, ko mo?e da odgovori na ova? Ili mi reci gde da pitam?
Ovo je samo gubljenje vremena, ako moram ponovo da ?ekam 5 dana, a vi ?ete ponovo izvr?iti vra?anje, jer ne dobijam odgovor, da li da povu?em novac kao ?to tra?ite? Onda ponovo ?ekam 5 radnih dana ako sam to uradio pogre?no.
5. april zna?i da moram da ?ekam 16 dana da dobijem povla?enje. A ako to uradite, onda ponovo vratite, ?ekam jo? 5 radnih dana + vikend.
To je predugo.
Hi, if your finance team can’t answer my question why they don’t re-send my questions on that team who can answer these? Or tell me where i should ask?
This is just a waste of time, if i have to wait again 5 days and you will do rollback again, because i don’t get the answer, do i make withdrawal like you ask? Then i wait again 5 business days if i did that wrong.
April 05 means that i have to wait 16 days to get my withdrawal. And if you do then rollback again, i wait another 5 business days + weekend.
Sve ?to se po?alje na finansijsku e-po?tu, a nije povezano sa dokumentima, na kraju se prosle?uje timu za podr?ku. Po?to tim za finansije proverava imejlove u primljenom redosledu, to mo?e zna?iti da ?ete dobiti odgovor sa odlaganjem do 5 radnih dana.
Nasuprot tome, mo?ete dobiti odgovor na licu mesta u ?askanju u?ivo ili u roku od 24 sata ako ga direktno uputite timu za podr?ku.
?ekate samo do 5 radnih dana. Imajte na umu da postoji nekoliko dr?avnih praznika tokom ovog perioda zbog Uskrsa.
Sve najbolje,
Eduard
Hello cassss,
Thank you for your reply.
Anything send to the finance email that is not document related is ultimately forwarded to the support team. As the Finance team checks the emails in the order received this may mean you will receive a reply with a delay of up to 5 business days.
In contrast you can get an answer on the spot on Live Chat or within 24 hours if you direct it to the support team directly.
Your are only waiting up to 5 business days. Keep in mind that there are several bank holidays during this period due to Easter.
Drago mi je da ?ujem da je va? problem uspe?no re?en. Sada ?u ?albu ozna?iti kao ?re?enu" u na?em sistemu.
Hvala vama i VestCasinu na saradnji.
Ne ustru?avajte se da kontaktirate na? centar za re?avanje ?albi ako u budu?nosti nai?ete na probleme sa bilo kojim onlajn kazinom. Tu smo da pomognemo.
Srda?an pozdrav,
Tomas
www.kpvfaw.com
Dear cassss,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and WestCasino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
