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HemKlagom?lWestCasino - Spelarens uttag f?rsenat av upprepad verifieringsbeg?ran.
WestCasino - Spelarens uttag f?rsenat av upprepad verifieringsbeg?ran.
Automatiskt ?versatt:
Belopp:
2 000 €
WestCasino
S?kerhetsindex:H?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Finland had made a withdrawal request on 21.3 which was later rejected by the casino. They had demanded bank account confirmation which had already been provided earlier, leading to a delay in payment. The player had used different methods for deposit and withdrawal, which had caused confusion. After communication with the casino and our team, the player's account had been verified again. The casino had clarified its procedures and timelines for withdrawal processing. The player eventually received their withdrawal. The issue has been resolved successfully.
Spelaren fr?n Finland hade gjort en beg?ran om uttag den 21.3 som senare avvisades av kasinot. De hade kr?vt en bankkontobekr?ftelse som redan hade l?mnats tidigare, vilket ledde till f?rsenad betalning. Spelaren hade anv?nt olika metoder f?r ins?ttning och uttag, vilket hade skapat f?rvirring. Efter kommunikation med kasinot och v?rt team hade spelarens konto verifierats igen. Kasinot hade f?rtydligat sina rutiner och tidslinjer f?r uttagshantering. Spelaren fick s? sm?ningom sitt uttag. Problemet har l?sts.
Jag gjorde ett uttag den 21.3. och idag avvisade kasinot min beg?ran om uttag. De ville ha bekr?ftelse p? mitt bankkonto, som jag redan hade tillhandah?llit. Innan uttagsbeg?ran har jag f?tt en bekr?ftelse p? att mitt konto har verifierats. Nu var jag tvungen att l?mna in samma utl?tande igen och betalningen av uttaget till mig dr?jer. De svarar inte p? mejl n?r jag fr?gar hur l?nge jag m?ste v?nta p? att uttaget ska godk?nnas.
I made a withdrawal on 21.3. and today the casino rejected my withdrawal request. They wanted confirmation of my bank account, which I had already provided. Before the withdrawal request, I have received a confirmation that my account has been verified. Now I had to submit the same statement again and the payment of the withdrawal to me is delayed. They do not respond to emails when I ask how long I have to wait for the withdrawal to be approved.
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om din negativa upplevelse med WestCasino.
Jag gick igenom konversationen du skickade in och casinot p?pekar att metoden du anv?nde f?r ins?ttningar verkar vara annorlunda ?n uttagsmetoden.
Till?t mig att st?lla n?gra fr?gor till dig s? att jag b?ttre kan f?rst? situationen.
Vilken betalningsmetod har du anv?nt f?r ins?ttningar p? casinot?
Visar kontoutdraget du skickade till casinot din ins?ttning p? casinot?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Tomas
Dear cassss,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WestCasino.
I went through the conversation you submitted and the casino points out that the method you used for deposits seems to be different from the withdrawal method.
Please allow me to ask you a few questions, so I can better understand the situation.
Which payment method have you used for deposits in the casino?
Does the bank statement you submitted to the casino show your deposit in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Hej, jag anv?nde Visa och Instant Transfer med ConnectPay f?r ins?ttningar. Alla kontoutdrag jag har skickat bevisar att jag har gjort en ins?ttning till dem fr?n de aktuella bankkontona. Uttagsalternativen inkluderade inte Visa, s? jag trodde att uttaget skulle lyckas genom Brite, till samma bankkonto som jag tidigare har gjort en ins?ttning fr?n och som jag har skickat de n?dv?ndiga dokumenten fr?n.
Jag gjorde en ny uttagsbeg?ran ig?r med ConnectPays Instant Transfer. D?remot v?grar casinot att s?ga om uttaget nu ?r OK eller om de kommer att g?ra ?terst?llningen igen. Mitt bankkonto har bekr?ftats av dem f?r andra g?ngen nu.
Dessutom ?r det lite konstigt att deras hemsida s?ger att ins?ttningar som g?rs med Visa ?r kostnadsfria, ?ven om s? inte ?r fallet. Till exempel, f?r en ins?ttning p? 40e, debiterades jag 42,20e. Och jag gjorde mer ins?ttning ?n s?, och alla debiterades mer ?n s?.
Hi, I used Visa and Instant Transfer by ConnectPay for deposits. All the bank statements I have sent prove that I have made a deposit to them from the bank accounts in question. The withdrawal options did not include Visa, so I thought that the withdrawal would be successful through Brite, to the same bank account from which I have previously made a deposit and from which I have sent the necessary documents.
I made a new withdrawal request yesterday with ConnectPay's Instant Transfer. However, the casino refuses to say whether the withdrawal is now OK or whether they will do the rollback again. My bank account has been confirmed by them for the second time now.
In addition, it is a little strange that their website says that deposits made with Visa are free of charge, even though this is not the case. For example, for a 40e deposit, I was charged 42.20e. And i made more deposit than that, and everyone of them was charged more that deposit was.
Jag har kontrollerat och ditt konto har f?r n?rvarande klarat verifieringen.
Jag ser att du forts?tter att skicka fr?gor till ekonomins mailadress. Observera att denna adress endast anv?nds f?r dokumentverifiering och det ?r inte en supportadress dit du kan skicka fr?gor och f? svar.
F?r alla fr?gor kan du helt enkelt kontakta v?r 24/7 Live Chat-support eller mejla [email protected] .
Uttagsbeg?randen behandlas i genomsnitt inom 5 arbetsdagar, vilket inneb?r att din beg?ran som g?rs den 27 mars kommer att granskas senast den 5 april i slutet av dagen.
Med v?nliga h?lsningar,
Eduard
Hello cassss,
Greetings from WestCasino!
I have checked and your account has currently passed the verification.
I see that you keep sending questions to the finance email address. Please note that this address is only used for document verification and it is not a support address where you can send questions and receive answers.
For any queries you can simply contact our 24/7 Live Chat support or email [email protected].
Withdrawal requests are processed on average within 5 business days, meaning that your request placed on March 27 will be reviewed by April 05 at the end of the day.
Hej, om ditt ekonomiteam inte kan svara p? min fr?ga varf?r skickar de inte om mina fr?gor om det teamet vem kan svara p? dessa? Eller s?g var jag ska fr?ga?
Detta ?r bara ett sl?seri med tid, om jag m?ste v?nta igen 5 dagar och du kommer att g?ra ?terst?llning igen, eftersom jag inte f?r svaret, g?r jag uttag som du fr?gar? Sedan v?ntar jag igen 5 arbetsdagar om jag gjorde fel.
5 april inneb?r att jag m?ste v?nta 16 dagar f?r att f? mitt uttag. Och om du g?r det, ?terst?ller jag igen, jag v?ntar ytterligare 5 arbetsdagar + helg.
Det ?r alldeles f?r l?ngt.
Hi, if your finance team can’t answer my question why they don’t re-send my questions on that team who can answer these? Or tell me where i should ask?
This is just a waste of time, if i have to wait again 5 days and you will do rollback again, because i don’t get the answer, do i make withdrawal like you ask? Then i wait again 5 business days if i did that wrong.
April 05 means that i have to wait 16 days to get my withdrawal. And if you do then rollback again, i wait another 5 business days + weekend.
Allt som skickas till finanse-postmeddelandet som inte ?r dokumentrelaterat vidarebefordras i slut?ndan till supportteamet. Eftersom ekonomiteamet kontrollerar e-postmeddelandena i den mottagna best?llningen kan detta inneb?ra att du kommer att f? ett svar med en f?rdr?jning p? upp till 5 arbetsdagar.
D?remot kan du f? svar p? plats p? livechatt eller inom 24 timmar om du h?nvisar det till supportteamet direkt.
Du v?ntar bara upp till 5 arbetsdagar. T?nk p? att det finns flera helgdagar under denna period p? grund av p?sk.
Med v?nliga h?lsningar,
Eduard
Hello cassss,
Thank you for your reply.
Anything send to the finance email that is not document related is ultimately forwarded to the support team. As the Finance team checks the emails in the order received this may mean you will receive a reply with a delay of up to 5 business days.
In contrast you can get an answer on the spot on Live Chat or within 24 hours if you direct it to the support team directly.
Your are only waiting up to 5 business days. Keep in mind that there are several bank holidays during this period due to Easter.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
