Ok so I play blackjack I made a bet it was for 10 dollars now I stayed on a 17 the dealer was showing a 10 now after I stayed on my hand the dealer only showed that 10 card but had two more cards to make a hand to win but it didn't show those 2 cards it just said them now I took it as a lose but my phone popped up with a message telling me to close the site and sign on so I restarted my phone when I logged back on all my money was gone I tried to work things out with the site but they had no intentions of helping me whatsoever I've had many problems with them I even showed them a screenshot of the blackjack game malfunctioning and still nothing in their end I have emailed the site many times but not once have they returned my email

Dear Hronis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to [email protected]?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

Hi I can't find the logs and the screenshot I took but I know I sent it to the actual casino site so they have it all the log and the screenshot

One more thing I kept sending them numerous emails to deactivate my account and they said they would but never did

Please forward those emails, requesting the closure of your account, to [email protected]. Thank you.

Hi look in really sorry I don't think I have those emails anymore if there's nothing you can do I understand and again sorry

Dear Hronis,

I can at least help you with requesting the self-exclusion.

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

_________________________________________________________________________________________________________________________________

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Wild Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

_________________________________________________________________________________________________________________________________

Please send another email to [email protected] (you can CC me [email protected] in the copy) and keep me informed about any further developments. Thank you in advance.

Dear Hronis,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.