Hi. I've been waiting for my payout of €500 since June 29th. Since I'm still waiting for further payouts from the casino, I currently have a bit that I've been/will be ripped off. On that day (June 29th) the payout was marked as "processed" by the casino. I played with the 200% sunday reload.

Could you please give me additional help?

Hallo. Ich warte seit dem 29.6 auf meine Auszahlung von 500€. Da ich noch auf weitere Auszahlungen von dem Casino warte habe ich aktuell ein bisschen das ich abgezockt wurde/werde. An dem Tag (29.6.) wurde die Auszahlung vom Casino als "bearbeitet" markiert. Gespielt habe ich mit dem 200% sunday reload.

K?nnen sie mir bitte weiterhelfen?

Dear sebastianmoewe,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to [email protected] and advise if you have received winnings from your previously requested withdrawal?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Hi. Email with screenshot is out. I read a lot about this casino here and so I thought I'd write to you. The case from June 20th hasn't been clarified yet, so I'm still waiting for €134. I'm starting to think I'm not getting my money anymore ??

Hi. Email mit Screenshot ist raus. Ich lese hier halt viel über dieses casino und daher dachte ich ich schreib ich schonmal an. Der Fall vom 20.6 ist ja auch noch nicht gekl?rt, warte da weiterhin auf 134€. So langsam denke ich ich bekomme meine Kohle nicht mehr ??

I fully understand your frustration, sebastianmoewe. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear sebastianmoewe,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hi. Why should I react? I have described the situation...

Hi. Warum soll ich denn reagieren? Ich habe den Sachverhalt doch geschildert...

Hello sebastianmoewe,

Have there been any developments since our last conversation, please? 

Hi. No, unfortunately nothing. No receipt of money and no feedback from the casino. I now have a total of €1334 open ??

Hi. Nein, leider gar nix. Kein geldeingang und auch keine Rückmeldung vom casino. Habe jetzt insgesamt 1334€ offen ??

Dear sebastianmoewe,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.