Dear Casino Guru Team,

I applied for a payout of €500 from Wildpharao on August 6th, 2022. This payout was also confirmed to me on the same day (see attachment). So four weeks later, I still can't post any money. The live chat points to [email protected] and every time says you forward it to payments as well. I have already sent several emails to [email protected] and never received a reply. I have already made several withdrawals at Wildpharao and they always took a long time, but I find four weeks to be much too long.

My credit resulted from a cashback amount of €10 that I received on June 6th, 2022 (see attachment). According to the support, the cashback amount must be wagered 10 times (€100). Of course I did that and ended up with a credit of €700, but since you can only withdraw 50 times the amount of the cashback, the rest was forfeited.

Sehr geehrtes Casino-Guru-Team,

ich habe am 06.08.2022 eine Auszahlung bei Wildpharao in H?he von 500€ beantragt. Diese Auszahlung wurde mir auch am selbigen Tag best?tigt (siehe Anhang). Heute also vier Wochen sp?ter, kann ich immer noch keinen Geldeingang verbuchen. Der Livechat verweist auf [email protected] und sagt jedes Mal das Sie es ebenfalls zu payments weiterleiten. Ich habe jetzt schon mehrere E-Mails an [email protected] gesendet und nie eine Antwort erhalten. Ich habe schon mehrere Auszahlungen bei Wildpharao durchgeführt und diese dauerten stets lange aber vier Wochen finde ich deutlich zu lange.

Mein Guthaben resultierte aus einem Cashback Betrag in H?he von 10€ den ich am 06.06.2022 erhalten habe (siehe Anhang). Laut Support muss der Cashback Betrag 10 Mal umgesetzt werden (100€). Das habe ich natürlich getan und kam letzendlich auf 700€ Guthaben, da man aber nur den 50zigfachen Betrag des Cashbacks auszahlen lassen kann, verfiel der Rest.

Dear R1CH1C0,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern.

I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you have received any winnings from this casino in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Yes, I have had payouts in the past and they have also taken forever, but this time it is taking too long for me.

Kind regards

Ja ich habe in der Vergangenheit schon Auszahlungen gehabt und diese haben auch ewig gedauert aber diesmal dauert es mir nun doch zu lange.

mfg

Dear R1CH1C0,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.