Hello CasinoGuru team,

I issued a withdrawal of 1000€ at this casino on 2022-05-13 and I've been waiting almost a month for it to be processed.

I have submitted a rather big complaint here before, if you want to take a look at it. http://www.kpvfaw.com/wild-pharao-casino-player-s-withdrawal-has-been-delayed-68

Here is some more context so you don't have to read through the old complaint:

• Played with a bonus
• Completed the wager requirements
• 15.000€ in total withdrawable
• Have received 5000€ as of now, after very long communication between WildPharao, CasinoGuru and me

And like I imagined, withdrawals will take forever if you don't submit a complaint here. So, here we go again.

I'm kindly asking CasinoGuru to provide support and help solve my case (yet again).

Hello Fluxium,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Did you use any new payment method or changed any of your personal details since your last withdrawal request? When was the last time you received a withdrawal from the casino? Are they responding to your e-mails or in the live chat? Did you use any bonus to accumulate your current balance?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

no, I did not use a new or different withdrawal method. I use bank transfer and have received payments via this method before. My account is fully verified and I did not change any personal information.

The last time I issued a withdrawal was on 20.04.2022 and I received it on 13.05.2022.

I tried contacting the casino via email, but I never get any response. The live support tells me to write emails and thus is of no help, sadly.

As I mentioned in my previous comment, yes, I played with a bonus, respecting the bonus terms of the casino.

Kind regards,

Fluxium

Thank you Fluxium for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Fluxium,

I've just reviewed your case and fully understand your concerns about coming across such a problem again. I'll try to contact the casino to help you resolve the case.

I'd like to invite Wild Pharao Casino to join this conversation and take part in the investigation. Dear Wild Pharao team, can you please explain why it's been a month after the player requested a withdrawal but it hasn't been processed yet?

Best regards,

Natalia

I would like to ask the Wild Pharao Casino to reply to this complaint. I'm extending the timer by 7 more days. Unfortunately, if the casino fails to respond in the set time frame, we will be unable to conduct an investigation of the case and will close the complaint as ‘unresolved’.

Hello,

I have a little update on the situation: My withdrawal request has been marked as processed on 16.06.2022, but the money has not reached my bank account yet.

WildPharao casino, why is that? When can I expect to receive the withdrawal? Looking foward to your fast reply.

Kind regards

Fluxium

Edit: Well, I just read through the discussion regarding this casino and I don't think they'll respond. But let's wait the remaining 5 days and hope for good.

Hi Fluxium,

I'm very sorry but despite our attempts to contact Wild Pharao, the casino chose not to react to the complaint, that's why we cannot continue resolving the case, so it will be closed as "unresolved". My apologies for not being of more help, but at least this will negatively influence the casino's rating, and other players can learn about your experience in our review.

I hope, you won't come across such a problem in any casino in the future.

Kind regards,

Natalia