Good day,

Since November 1st, 2022, I have had a payout of 250 euros in my account. I've always canceled the payout and applied for it again because I was hoping something would happen at their casino.

I've written 15 emails to their given email addresses but no answer and nothing happens!

I don't know what to do anymore. My account is also fully verified.

Please help me!

Best regards

Marius Fuchs

Guten Tag,

ich habe seit dem 1.11.22 eine Auszahlungssumme von 250 Euro auf dem Konto. Habe die Auszahlung immer mal abgebrochen und erneut beantragt, da ich gehofft habe es tut sich dann etwas bei deren Casino.

habe mitlerweile 15 Mails geschrieben zu deren angegebenen email Adressen aber keine Antwort und nichts geschieht!

Ich weis mittlerweile nicht mehr was ich machen soll. Mein Account ist auch vollkommen verifiziert.

Bitte helfen sie mir!

Mit freundlichen Grü?en

Marius Fuchs

Hello Marius2501,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good day,

first of all thank you for your feedback.

my account is fully verified since November 1st, 2022.

I received 5€ cashback after my deposit and played it up to 250€.

I have not received a single message from the casino so far. I sent 14 emails without getting a response. I'm just ignored there.

Best regards

Guten Tag,

danke erstmal für ihre Rückmeldung.

mein Account ist vollst?ndig verifiziert seit dem 1. November 2022.

ich habe nach meiner Einzahlung 5€ cashback erhalten und diese auf 250€ hoch gespielt.

ich habe von dem Casino bisher nicht eine einzige Nachricht erhalten. Ich habe 14 Mails gesendet ohne eine Rückmeldung bekommen zu haben. Ich werde dort einfach ignoriert.

mit freundlichen Grü?en

Dear Marius2501,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.