NaslovnaPritu?beWild Sultan Casino - Ka?njenje u povla?enju igra?a zbog prevelikih zahteva za dokumentima.
Wild Sultan Casino - Ka?njenje u povla?enju igra?a zbog prevelikih zahteva za dokumentima.
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Iznos:
C$710
Wild Sultan Casino
Index sigurnosti:Visok
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Canada had faced issues with his withdrawal from an online casino. The casino had requested additional documents regarding his bank account and proof of address. Despite having provided sufficient identification, the casino had blocked his account from making deposits. His repeated attempts to contact the casino had gone unanswered. After he submitted his complaint to the Complaints Team, they had communicated with the casino on his behalf. The casino had acknowledged their mistake in requesting unnecessary documents and confirmed that the player's winnings had been verified. The player later confirmed that he had received his withdrawal. The issue had been successfully resolved.
Igra? iz Kanade se suo?io sa problemima sa povla?enjem iz onlajn kazina. Kazino je zatra?io dodatnu dokumentaciju u vezi sa njegovim bankovnim ra?unom i dokaz o adresi. Uprkos tome ?to je pru?io dovoljnu identifikaciju, kazino je blokirao njegov ra?un od uplate depozita. Njegovi ponovljeni poku?aji da kontaktira kazino ostali su bez odgovora. Nakon ?to je podneo ?albu Timu za ?albe, oni su komunicirali sa kazinom u njegovo ime. Kazino je priznao svoju gre?ku u tra?enju nepotrebnih dokumenata i potvrdio da je dobitak igra?a verifikovan. Igra? je kasnije potvrdio da je primio povla?enje. Problem je bio uspe?no re?en.
Svi moji dokumenti su odobreni za identifikaciju kao ?to mo?ete videti na prilo?enim snimcima ekrana ovde.
GLAVNI problem su moje isplate. Rekli su mi da moram da u?itam dokumente o svom bankovnom ra?unu (ID) i/ili bankovnom izvodu. Ako to nemaju, ne mogu da nastave.
Ve? imaju gomilu dokumentacije, ?ak i sa mojom slikom.
Ja pravim svoj depo sa Interact-om tako da mogu da plate preko Interact-a BEZ tra?enja od mene drugih dokaza. Kada napravim svoj depo, da li su mi bili potrebni podaci o njihovom bankovnom ra?unu ili su im bili potrebni moji? Ne, naravno, tako da mogu da naprave depo interakcijom. Oni mo?e da mi po?alje lozinku, naravno ako je potrebno, ali svi ostali kazino (7 drugih kazina) nikada mi ne tra?e dokumente za depo. Razumem da neka kazina mogu da tra?e dokumente, ali NE moje li?ne podatke od moje banke. NEMA NA?INA, kako mogu imati poverenja da po?aljete li?ne bankovne podatke kazinu kome je nemogu?e pridru?iti se?
1. marta su mi poslali mejl da napomenu da su me BLOKIRALI za DEPOT jer su "s obzirom na va?e komentare koji su va?i depoziti upravo blokirani" (snimci ekrana). Dodaju: "Hvala vam na strpljenju i razumevanju" ali NIKAD VRATIO SE.
3. mart ?aljem im duga?ak mejl (snimke ekrana). Jo? uvek nisu odgovorili, a danas je 8. mart.
Dakle, problem je povla?enje. Da li kazino sa licencom sme da tra?i veoma li?ne informacije kao ?to je bankovni ra?un?
Uz moje po?tovanje "Guru", pozivam vas da odete na veb lokaciju "Trust Pilot" i upi?ete "Vild Sultan" Recenzije su tako u?asne i ove recenzije su vrlo nedavne (decembar 2023; januar-februar-mart 2024) Mnogo ovih ljudi imaju iste probleme kao ja.
Hvala vam puno "Guru" unapred. Proveo sam mnogo sati da bih osvojio ovaj novac za stolovima za rulet.
All my documents were approved for ID as you can see in screenshots attach here.
The MAIN problem is my withdraws.They said that i need to upload documents about my bank account(ID)and or bank statement.If they don't have this they can't proceed.
They already have lot's of documentation,even with my picture.
I make my depot with Interact so they can pay by Interact WITHOUT asking me for other prove.When i make my depot did i need their bank account info or did they need mine?No of course so they can make the depot by interact.They can send me a password of course if necessary but all other casino(7 others casinos)never ask me documents for depot.I understand that some casinos can ask for documents but NOT my personal info from my bank.NO WAY,how can have confidence to send personals bank info to a casino who's impossible to join?
March the 1st they send me an email to mention that they BLOCKED me for DEPOT because that "in view of your comments you deposit have just been blocked" (screenshots).They add:"Thank you for your patience an understanding" but they NEVER CAME BACK.
March 3 i send them a long email(screenshots).They still didn't answer and today it's March the 8th.
So withdraws is the issue.Does a license casino are allowed to ask very personals infos like bank account?
With my respects "Guru" i invite you to go on the website of "Trust Pilot" and type "Wild Sultan"Reviews are so horrible and these reviews are very recent (december 2023;January-February-March 2024)A lot's of these people have the same problems than me.
I thank you very much "Guru" in advance.I spent lot's of hours to win this money at roulette tables.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem.
Imajte na umu da je KIC veoma va?an i su?tinski proces, tokom kojeg kazino osigurava da se novac po?alje pravom vlasniku. Kako nemaju luksuz da fizi?ki vide sve igra?e i provere njihove identifikacione i dokumente, to je jedini na?in na koji kockarske ustanove mogu da zavr?e procedure verifikacije. Nijedan od ozbiljnih i licenciranih kazina ne shvata KIC olako i mo?e potrajati nekoliko radnih dana da se ovaj temeljni proces zavr?i.
Da li sam dobro razumeo da se ?ini da je verifikacija na?ina pla?anja jedina prepreka koja stoji izme?u vas i va?ih dobitaka?
Da li ste dali sve ostale li?ne dokumente da potvrdite svoj identitet?
Prema prosle?enom snimku ekrana, ni va? dokaz adrese nije prihva?en. Je li tako?
Nadam se da ?emo mo?i da vam pomognemo da re?ite svoj problem ?to je pre mogu?e. Radujemo se Va?em odgovoru.
Srda?an pozdrav,
Petronela
Dear PlymouthFury1970,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?
Have you provided all the other personal documents to verify your identity?
According to the forwarded screenshot, your Proof of Address hasn't been accepted either. Is that correct?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Zdravo Petronela i hvala vam ?to ste prihvatili moju ?albu. Izvinite unapred, govorim francuski i dajem sve od sebe.
Da, glavni problem je, kao ?to pominjete: ?Ta verifikacija u na?inu pla?anja izgleda jedina prepreka koja stoji izme?u vas i va?ih dobitaka" kao ?to sam spomenuo u svom poslednjem komentaru koji mo?ete videti iznad.
Morao sam da po?aljem ne 1, ne 2 ve? 3 razli?ita dokaza moje adrese koje oni kona?no prihvataju! Nisu prihvatili jedan od ovih dokumenata na po?etku rekav?i da je ise?en. ?aljem im ISTI dokument 2 dana nakon toga oni prihvati! Bizarno! Dakle, dokaz adrese vi?e nije problem, ali hej, ?elim da vidi? moje li?ne podatke na mom bankovnom ra?unu! Nema ?anse da im nikad u ?ivotu po?aljem ove dokumente i.
Iskreno, Petronela, ne razumem tvoju poentu kada pominje? da je KIC toliko va?an: ve? imaju 3 dokumenta sa mojom adresom i jedan od njih ima moju sliku. idite na ?Trust Pilot" i ukucajte ?Vild Sultan". Niko nema poverenja u ove momke. Jedini razlog za?to imaju visok indeks bezbednosti na ?Guru" je zato ?to su dobri komentari bili pre 5 godina, a poslednja dva komentara su u?asno. Razumem proces KIC-a, ali molim vas Petronala sa svim svojim po?tovanjem: Da li biste dali svoje li?ne podatke nekome kome je apsolutno nemogu?e da se pridru?i? Skrivate se u fiskalnom raju? Nalazi se u Curucao-u, mestu gde ste tako lako dobili licencu ba? kao u kutiji sa ?itaricama? Postoji skoro nula nadzora za ove tone kazina.
Govorimo o tome da su strogi po pitanju verifikacije da bi se izbeglo pranje novca: Koliko kazina SAMOG PRANjA novca? ?ta ?e da urade sa podacima o mom bankovnom ra?unu?
To je tako bizarno jer sam registrovan u 7 drugih onlajn kazina, kazina sa veoma visokim indeksom bezbednosti i NIKO od njih me ne pita ?ta me "Divlji Sultan" pita! Novac je na mom ra?unu, a da me ni?ta ne pita!( Leo Vegas;King Billi;Rocket Plai;Rizk" itd. )koriste?i Intercat.Kada koristite Interact, nema potrebe da znate druge osobe o njihovim li?nim podacima.
Na forumu na FB-u neko mi je rekao ovo: "Imaju Curaco licencu za kockanje. Mogu da odlo?e va?e povla?enje, ali NE MOGU da odbiju va?e povla?enje. Ako vas prevare zbog ovoga, mo?ete podneti zvani?nu ?albu davaocu licence za kockanje" U redu, Kako da ovo uradim? Nakon vas, ako radi, gde da idem? Da li ZAISTA postoji ozbiljna komisija za kockanje koja ozbiljno shvata ove slu?ajeve? I voleo bih da vidim da li je ovo: ?Da li je legalno pitati nekoga za bankarstvo za li?ne podatke infos?" Velike sumnje u vezi ovoga!
Ne odgovaraju na moje imejlove i uvek sam bio ljubazan sa njima. Neko je rekao da je to veoma lo? znak ako vi?e ne odgovaraju na moje imejlove.
Na jednom forumu mi je neko rekao da ovi "tipovi" kazina rade sve da od vas tra?e punu dokumentaciju U NADAJU DA ?ETE ODUSTATI.
Hvala vam puno na saradnji.
Srda?an pozdrav iz Kanade.
Normand S******
Hi Petronela and thank you for taking my complaint.Sorry in advance i speak french and i do my best.
Yes the main problem is,as you mention:"That verifying in the payment method seems the only obstacle standing between you and your winnings" as i mention in my long last comment that you can see above.
I had to sent not 1,not 2 but 3 different prove of my address that they finaly accept!They didn't accept one of these documents at the beginning saying that it was cropped.I send them the SAME document 2 days after that they accept!Bizarre!So the prove of adress is no more an issue but hey want to see my personals infos on my bank account!No way an never in my whole life i'm gonna send them these documents and.
Honestly Petronela i don't understand your point when you mention that KYC is so important:they already have 3 documents with my adress and one of them has my picture.And,did you see the horrible comments for "Wild Sultan" especially when you go on "Trust Pilot" and type "Wild Sultan".Nobody has confidence with these guys.The only reason why they have a high index security on "Guru" is because the good comments were like 5 years ago and the last two comments are horrible.I understand the process of KYC but i ask you Petronala with all my respects:Would you give your personals infos to someone who's absolutely impossible to join?Hiding in fiscal paradise?Located at Curucao, a place were you get a license so easily just like in a cereal box?There is almost zero supervision for these tons of casinos out there.
We are talking that they are severe about verefication to avoid money laundering:How many casinos are making THEMSELVES money laundering?What are they gonna do with my banking account info?
It's so bizarre cause i'm register in 7 others online casinos,casinos with a very high index of security and NO ONE of them ask me what "Wild Sultan" ask me!The money is right in my account without asking me nothing!(Leo Vegas;King Billy;Rocket Play;Rizk" etc. )using Intercat.When you use Interact,no need to know the other person their personals infos.
On a forum on FB someone told me this:"They are having Curaco gambling license.They can delay your withdrawl but CAN'T refuse your withdraw.If they scam you for this you can file official complaint to gambling license provider"Ok so,how i do this?After you if it's working where do i go?Is there REALLY a serious gambling commission who take these cases really seriously?And i i'd love to see is this:"Is it legal to ask someone their personals banking infos?"Big doubts about this!
They don't answer my emails and i always been polite with them.Someone here said that it,s a very bad sign if they don't answer my emails anymore.
On a forum someone told me to that these "types" of casino are doing everything for asking you full of documents HOPING THAT YOU ARE GONNA GIVE UP.
Da li ste imali kontakt sa "Vild Sultan"? Danas, 15. marta, "Vild Sultan" (Henrikue) me kontaktirajte putem e-po?te. Moja poslednja e-poruka koju sam im poslao bila je 3. marta 2024. Odgovorili su 12 dana kasnije, ali mo?da zato ?to ste ih kontaktirali ?
Vrati?u se slede?e nedelje sa vi?e detalja, ali ni?ta kao promena, a to je jo? najgore! Pitaju me VI?E li?nih podataka nego ?to su tra?ili pro?li put! Nema kazina od mene tra?i ovakve informacije!
Ugodan vikend Petronela.
Normand S******
Hi Petronela,
Did you had contact with "Wild Sultan'?Today March 15 "Wild Sultan" (Henrique)contact me via email.My last email that i send to them was March the 3 2024.They answer12 days after but maybe it's because you contact them?
I'll come back next week with more details but nothing as change and it's even worst!They ask me MORE personal infos than they asked the last time!Zero casinos ask me for infos like this!
Puno vam hvala, PlimouthFuri1970, na pru?anju svih potrebnih informacija. Va?u ?albu ?u sada preneti mojoj koleginici Dominiki ( [email protected] ) koji ?e vam biti u pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, PlymouthFury1970, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Malo sam u ?urbi jutros, ali Vild Sultan mi je ostavio poruku 15. marta. Moja poslednja e-poruka im je bila 3. marta. Osim njihovog odgovora mnogo pre toga. Tra?e od mene veoma li?ne podatke o moj bankovni ra?un za povla?enje. Zapravo, tra?e VI?E dokumenata o mojim bankovnim podacima nego ?to su tra?ili ranije!
Nema kazina tra?i od mene li?ne podatke o mom bankovnom ra?unu.
Pi?ete mi da mogu da pozovem Divljeg sultana da se pridru?i razgovoru, ali KAKO da ovo uradim ovde?
Svaka vlada ili banka na ovoj planeti je rekla/preporu?ila da NIKAD NI?TA NE ?aljemo ako nemamo garanciju da nije bezbedno. ?ao mi je, ali nemam nikakvog poverenja u Divljeg sultana. Kriti?ari o njima su jednostavno u?asni, posebno na " Trust Pilot".
Ali, naravno, spreman sam da razgovaram sa njima i sa vama.
ugodan dan.
Hvala na pomo?i.
Normand S******
Hi Dominka,
I'm a little bit in a hurry this morning but Wild Sultan left me a message the March 15.My last email to them was March the 3.I except a response from them way before that.They ask me for very personal info of my banking account to withdraw.Actually,they ask MORE documents about my banking info than they asked before!
Zero casinos ask me for my bank account personals infos.
You write me that i can invite Wild Sultan to join the conversation,but HOW i do this here?
Every governement or bank on this planet said/recommend to NEVER send ANYTHING if we don't have the garanty that it's not secure.I m sorry but i have zero confidence in Wild Sultan.The critics about them are simply horrible,especially on "Trust Pilot".
But of course im ready to talk with them and with you.
Zdravo PlimouthFuri1970 , upravo sam dobio informaciju iz kazina da ?e vam poslati povla?enje. Mo?ete li potvrditi kada primite uplatu?
Hello PlymouthFury1970, I've just received information from the casino that they will send you the withdrawal. Could you please confirm once you have received the payment, please?
Jo? nema depoa iz "Divljeg sultana" danas, 21. marta.
Ovde ?ete prona?i 4 razli?ita snimka ekrana:
1) Upozorenja moje vlade o slanju li?nih bankarskih podataka. Iskreno, znao sam to i ranije, ali moram da dokumentujem svoj zahtev vama i njima
2) Snimci ekrana mog zahteva se povla?e. Pro?lo je skoro mesec dana od kada sam zatra?io prvo povla?enje. Mislim da je protivno njihovim zakonima DR?ANjE NOVCA.
3-4 )Snimci njihovog poslednjeg mejla 15. marta i moj odgovor na njih danas, 21. marta...
Jo? jednom hvala na pomo?i. Ulo?io sam mnogo energije u to, ali za 710,00 dolara vredi.
Normand S******
Hi Dominika,
Still no depot from "Wild Sultan" today March the 21.
Here you'll finf 4 differents screenshots:
1)Warnings from my governement about sending personals banking infos.Honestly i knew that before but i have to document me request to you and to them
2)Screenshots of my request withdraw.It' now almost a month since a ask for a first withdraw.I think it's against their laws TO HOLD MONEY.
3-4 )Screenshots of their last email March the 15 and my answer to them today the 21 March....
Thanks again for your assistance.I put lot's of energy with that but for $710.00 it's worth it.
Pozdrav od VildSultana i hvala vam ?to ste izrazili zabrinutost u vezi sa va?im nalogom igra?a,
?eleli bismo da se prvo izvinimo zbog neprijatnosti koje ste osetili u va?e ime zbog verifikacije va?eg naloga i da vas obavestimo da nam je va?e zadovoljstvo kao klijenta od najve?e va?nosti.
Isto tako, i va?a bezbednost je i VildSultan ?eli da vam izrazi da je bezbednost igra?a ne?to ?to shvatamo izuzetno ozbiljno.
?elimo da vas obavestimo da kao kazino pru?amo usluge za vi?e igra?a sa razli?itih tr?i?ta koji koriste razli?ite metode depozita i povla?enja, a za mnoge od tih metoda od nas se zahteva da proverimo detalje pla?anja kako bi na?i igra?i dobili svoje dobitke na ta?an ra?un.
Takav je slu?aj da u va?em slu?aju to zapravo nije bilo potrebno i stoga, VildSultan ?eli da vam uputi na?e izvinjenje ?to smo gre?kom zatra?ili takvu dokumentaciju od vas za va?e povla?enje.
Pored toga, ?elimo da vas obavestimo da je va? slu?aj re?en i da je va? dobitak naknadno verifikovan od strane tima.
Nadamo se da ?ete na?i gore navedeno u redu i da vas obavestimo da vas cenimo kao kupca i da vam ?elimo mnogo sjajnih pobeda u budu?nosti!
Srda?an pozdrav od sultana,
Hello from WildSultan and thank you for expressing your concerns with regards to your player account,
We would like to first off apologise for the inconvenience felt on your behalf on account of the verification of your account, and let you know that your satisfaction as a customer is of the utmost importance to us.
Likewise, so too is your security and WildSultan wishes to express to you that player security is something that we take extremely seriously.
We would like to inform you, that as a casino we cater to multiple players from different markets who use different deposit and withdrawal methods, and for many of those methods we are required to verify the payment details in order for our players to receive their winnings to the correct account.
Such is the case, that in your instance this was not actually required and therefore, WildSultan would like to extend our apology to you for having mistakenly requested such documentation from you for your withdrawal.
Additionally, we would like to inform you that your case has been resolved and your winnings have been subsequently verified by the team.
We hope you will find the above in order, and let you know that we appreciate you as a customer and wish you many great wins in the future!
Drago mi je da ?ujem da je va? problem uspe?no re?en. Sada ?u ?albu ozna?iti kao ?re?enu" u na?em sistemu.
Hvala vam na saradnji i ne ustru?avajte se da kontaktirate na? centar za re?avanje ?albi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budu?nosti. Tu smo da pomognemo.
Srda?an pozdrav,
Dominika
www.kpvfaw.com
Dear PlymouthFury1970,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
