I had requested for with drawl since from 10 days they are keeping me waiting saying that ur verification has to be done by security team after iam submitting the required documents as they desired from time to time as per their requirement. Iam fed up with their replies more over it is not the winning amount it is my personal amount which I had deposited from my pocket I just want my money back as soon as possible I also advice that never believe such casinos ur will loose ur wealth

Dear Sridhar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Afterwards, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

Could you please advise if the required documents for the verification have been sent via email or uploaded in your account? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear petronela,

Thanks for the quick reply it is very appreciated to understand my problem, further to inform that I had uploaded all the documents in the account verification of the casino site and also sent through email as they desired but efforts all made to withdrawal of my amount are in vain no use. On frequently asking about the issue about my withdrawal with the support team now they had blocked my ID in the casino with a wired reasons, is this the right thing to do, but iam also not interested to play just I need my money back which was deposited by me please help me to out come this issues

regards

Sridhar ***

Thank you very much Sridhar for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Wildz Casino to join in this case and explain it a little further. Can you provide us any information why did you block the player’s account?

We haven't received any answer from Wildz Casino regarding this case. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as unresolved and it will negatively influence the casino's rating and other players can read about your experience in our review.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

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