Dear responsible communicated that I myself sent imail to the manager analjsa unfortunately on 4 September 2019 I had on my gaming account an amount of 3,500 euros of winnings made in the days before the same afternoon of 4 September I decide to get back in the game but all to suddenly when I connected the system and went on tilt the machine I was playing turned continuously without stopping later a disconnection from the casino occurred but the serious thing was that my money on the gaming account was gone. I had my PC checked by a technician and it's all right they told me that the problem was derived from the Unique casino, I spent months of immense lack of confidence in you, I tried to claim compensation for the sum of 3,500 but I didn't receive any money from you operators precise that what I said is pure truth while remaining very fond of this mess I hope you want to compensate me for this great loss. Best regards, I remain available at the following telephone number. **********.

Gentilissimo responsabile comunico che io stesso ho inviato imail alla manager analjsa purtroppo il giorno 4 settembre del 2019 avevo sul mio conto gioco un importo di euro 3.500 di vincita effettuata nei giorni antecedenti lo stesso pomeriggio del giorno 4 settembre decido di rimettermi in gioco ma tutto ad un tratto quando mi sono collegato il sistema e andato in tilt la macchina su cui giocavo girava in continuazione senza fermarsi successivamente si è verificato un scollegamento dal casino ma la cosa grave è che i miei soldi sul conto gioco non c'erano più. Ho fatto controllare da un tecnico il mio PC ed è tutto apposto mi hanno precisato che il problema è derivato dal Unique casino ho passato mesi di immensa sfiducia nei vostri confronti ho provato a richiedere un risarcimento della somma 3.500 ma non ho ricevuto alcuna somma da vostri operatori preciso che ciò che ho detto è pura verità pur rimanendo molto affezionato a questo casino spero voi vogliate risarcirmi di questa grande perdita. Distinti saluti rimango disponibile al seguente numero telefonico. **********. 

Dear Tomaselli,

Thank you for submitting your complaint through our website. We are sorry to hear about your negative experience. Are you still in contact with the casino manager? Would you be so kind and send us a screenshot of your conversation or forward to us the email from Unique Casino support, please? 

Is it possible for you to see your game history? Screenshot of it could be helpful. If you do not have this option, you can try to ask the Unique Casino support to send it to you. It is a large amount of money and it should not disappear without a trace and this could be helpful to track them down.

Best regards, 

Kristina

Dear Tomaselli,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.