A total pain to withdraw from this casino. I have sent all the applicable information except for a bank statement that is only posted once a month or I have to go into my bank branch and get them to print my transaction and hope it has all the information they are asking for on one piece of paper. I sent what they asked for initially and was told it wasn't good enough then told to do the latter.

Dear BiggPigg,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Can you please indicate the month for which the casino requested a bank statement?

Have you visited your bank with the request to provide you with the bank statement early on? Please make sure that your personal information and your account number are clearly visible on the statement.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My main issue is that other casinos have no issue just allowing a withdrawal without all the hoops to jump through. I sent screen shots of what they wanted it is all the same transaction but different screens that clearly show the information they want so why not use it? They have no problem taking the deposit.

My main issue is that other casinos have no issue just allowing a withdrawal without all the hoops to jump through. I sent screen shots of what they wanted it is all the same transaction but different screens that clearly show the information they want so why not use it? Instead now i have to go to my bank stand in line and request information that these guys would already have on hand. It makes no sense except to keep you spinning. They have no problem taking the deposit, please be atleast partially as eager to payout as you are to take the deposit

I understand your frustration; however, the verification procedure is something we cannot influence in any way. Please provide the requested documentation to the casino so that your account can be verified.

I spun my winnings back in and will no longer be using you casino as there are many other casinos in the withdrawal department that are far less labor intensive and way more convenient.

Wanting me to go to my bank stand in line and get a copy of my deposit transaction from a teller is ridiculous or wait a half month for it to be digital posted. No thanks.

Thank you for the information. I understand your aversion to lengthy verification requirements. I am sorry to hear that you lost your winnings.

This complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.