They are thieves. I was waiting for the withdrawal for more than a month and they blocked my account saying that I had an addiction and I only made a deposit because they never let me withdraw anything, they had a thousand excuses for not giving me the withdrawal. They said that to validate me they were going to call me on skype and they never called. Not only did they steal my money, but they also disrespected me, I have everything saved. Shame on this casino, don't use it

son unos ladrones estuve esperando el retiro mas de un mes y me bloquearon la cuenta diciendo que tenia una adiccion y solo hice un deposito por que nunca me dejaron retirar nada poian mil excusas para no darme el retiro. dijeron que para validarme me iban a llamar por skype y nunca llamaron. no solamente me robron el dinero sino que tambien me faltaron el respeto tengo todo guardado. una verguenza este casino no lo usen

Dear popa45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

hello I never received any withdrawal if I passed the kyc and sent all the documents that they requested I did not accept any bonus or play with them

hola nunca recibi ningun retiro si pase el kyc y envie todos los documentos que me solicitaron no acepte ningun bono ni jugue con ellos

Please forward any relevant communication between you and the casino to [email protected]. Alternatively, you may post it here.

Dear popa45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.