I have made the withdrawal request for more than two weeks, I have sent the documents via email but I have not received the payment, how can I do ??

Ho fatto la richiesta di prelievo da più di due settimane ho inviato i documenti tramite email ma non ho ricevuto il pagamento come posso fare?? 

Dear Laura,

Thanks for submitting your complaint and I’m sorry for your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? Firstly, did you claim any bonuses at this casino? If yes, could you let me know which bonus it was? Did you complete the KYC process (verification) successfully? Could you please forward any relevant communication (if any) between you and the casino to [email protected]? Thank you very much in advance for your reply.

Best regards,

Satrio

Dear Laura,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.