Hello I have not found among these casinos the one with which I have problems, it is winorama. They do not give me the confirmation of the documents, and I do not know if I can withdraw ... how do I do? I wrote several mail.grazoe to those who help me ??

Buongiorno io non ho trovato tra questi casinò quello con il quale ho problemi, è winorama.non mi danno la conferma dei documenti,e non so se posso prelevare...come faccio? Ho scritto diverse mail.grazoe a chi mi aiuta ??

Dear Megaq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have requested your withdrawal and started the verification process? Thank you in advance for your reply. 

Best regards,

Petronela

Good morning well all the documents are affixed, I made the withdrawal today and now I wait for them to be credited, I hope in the shortest possible time ... thanks for being immediately interested in my case. The request for my withdrawal is pending, I hope arrive soon. thanks

Buon giorno bene tutti i documenti sono apposto,ho fatto il prelievo oggi stesso e ora aspetto che mi vengano accreditati,spero nel meno tempo possibile... grazie per esservi subito interessati al mio caso.la richiesta del mio prelievo è in sospeso,spero arrivino presto.grazie

Dear Megaq,

Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Afterwards, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Dear Megaq,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Yes .... everything went well, I sent the documents they asked me, and I respected all the terms and conditions for withdrawing and in 2 days I was credited to my account.I have a positive note for Winorama ????, they were informed and helped me to do everything. Thanks azie

Si.... tutto è andato a buon fine,ho mandato i documenti che mi hanno chiesto,e ho rispettato tutti i termi e condizioni per prelevare e in 2 giorni mi sono stati accreditati sul Mio conto.io ho una nota positiva per Winorama ????,si sono informati e mi hanno aiutata a fare tutto.grazie ??

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Megaq for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.