Hallo
I have been waiting for a withdrawal for a week now and he is all on hold.

I think this service does everything to drag out the process and not pay

Dear Haaach,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Petronela

Dear Petronela, 
my Thanks

best greats, 

Andrijan

Let’s wait for additional 7 days and if you don’t receive your winnings, we will intervene. 

Dear Haaach,

Please could you update the status of your complaint? Did you receive your winnings? Thank you very much.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.