I have submitted my withdrawal over a week ago. They said wait 24-48 hours for it too process. I waited 5 or 6 days and nothing. Then it asked documents which I submitted 2-3 days ago. Still pending. Then they said another 24-48 hours that my information was sent to security in game club. All casinos I’ve previously played my verification and withdrawal only took a couple days and now it’s over a week and still my money is pending!!! Delays after delays I want my money!

Dear AnthonypDrover,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ok thanks for the response I’ll keep you updated. May go to my local authorities also as all reviews I have read are negative and say xon.bet is a scam site and not legit and they can’t get there payments. Thanks for your info tho I appreciate it??

Dear AnthonypDrover,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I am waiting for my new drivers license to arrive in the mail so I can verify my account as it was expired… but it seems any documentation I have sent so far they keep finding reasons they fail when I know they are legit and correct

Dear AnthonypDrover, could you please confirm whether your withdrawal is still marked as pending in your account? If possible, kindly provide a screenshot of your withdrawal history, showing the current status of your request.

Dear AnthonypDrover,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.