Requested withdrawal from a deposit and it was approved and I got the email saying it had been sent to my wallet…that was over 48 hours ago! There is no transaction on blockchain and they tried to tell me it was an issue with my wallet and now it’s a third party processor issue that has all deposits and withdrawals stopped…and I know that’s a lie because I know people that have deposited and withdrawn since my withdrawal was approved!!!!! I cannot get any information from them other than "give it a few more hours and we will have it fixed" after they have sent emails telling me it would be fixed within 6 hours and that was 2 days ago!!! Then they told me it would be yesterday for sure and still nothing! They just do not want to payout my money!!!!!

Dear r7dnhn6d5m,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

My KYC is verified. I withdraw from here often and it never takes more than 30 mins. I have also contacted blockchain and they confirm that there is no hash or transaction that has been sent to them! So Yabby is just holding my withdrawal? And for what? Their website advertises withdrawals in 8 mins. So why should I have to wait 14 days???

So now I have received the email that the amoney was sent and my account now shows it as processed but there’s no transaction on blockchain nor are the funds in my wallet! When I asked support for a transaction ID (which they have provided me before) I was told they couldn’t give me that info via chat! I have sent 3 emails to [email protected] as well as [email protected] and [email protected] and cannot get anyone to respond to any of the 3 emails now!!

I fully understand your frustration, r7dnhn6d5m. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear r7dnhn6d5m,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received the funds thanks!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, r7dnhn6d5m, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com