I was able to turn $90 into $2500 from slots and sports betting but they won’t let me withdraw and it’s been over two weeks. I sent like 4 emails and finally got a reply saying they are still doing kyc but they haven’t even asked for my ID or anything so what exactly are they even doing. On top of that I found out in there terms of service the site isn’t even allowed in the USA but this makes no sense because I was able to log into my account on 3 different IP addresses all inside the USA. Every other casino that wasn’t allowed in the USA restricts u from betting. Some games don’t load doh so im hoping it’s only games that are restricted in the USA, because I know esports betting is allowed on many USA websites and the slots I used to win were also legal according to google.

Dear Compewters,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem and understand your frustration with the situation.

To assist you better, could you please clarify the following details:

• When did you first register your account with the casino, and have you completed the account verification (KYC) process, or are there any pending verification steps?
• Were there any issues with your deposit or account access prior to your winnings?
• You mentioned that you were able to log in from multiple IP addresses in the USA. Could you please specify whether you were using any VPN or proxy services while accessing your account? This can sometimes cause issues with location verification.

Your cooperation is crucial in moving forward with this case and resolving the issue. Without your input and additional information, we may be unable to proceed effectively. I appreciate your understanding, and I hope we will be able to help you resolve this matter soon.

If you have any relevant communication regarding this matter, please forward it to me at [email protected].

Thank you in advance for your reply.

Best regards,

Petronela

One was using cellular data, one was using my home wifi and one was using a vpn located in New York. After winning I tried withdrawing but they cancelled and said I needed to be validated or something around those lines. And it’s been over two weeks with no update after multiple messages. They just keep telling me to wait but how long does it take to verify winnings. I’ve played on 3 different casinos before and they were all instant or within an hour the kyc would be complete. There is no way this casino is this backed up with kyc forms when it’s way less popular then the other ones I’ve played on. No issues depositing but when u win they really don’t want to give u ur money and basically hold u hostage hoping u will lose it before they have the time to "verify" u. Which once again I’ve played on many other casinos and they are way more popular so the kyc forms would be way more yet somehow this small casino with less than a total of 2,000 slot players with all games combined as I’m typing this message has so many kyc forms that it’s been over 2 weeks and it’s not like they even asked for my ID or anything. I don’t understand how they have almost 9 star rating and I only found out after signing up that they don’t accept players in USA all because I went on casino guru but that doesn’t make sense because like I said I used my phone not connected to wifi, also used my wifi and even a vpn to another state and all forms I was able to login and was able to place a bet.

Dear Compewters,

Thank you very much for providing all the necessary details regarding your situation. I can understand how frustrating this must be, especially after you've experienced a smooth process with other casinos in the past.

In the meantime, I want to inform you that the casino currently has 28 complaints in progress that have been submitted recently, and we are closely monitoring the situation.

I will now transfer your complaint to my colleague, Adam ([email protected]), who will be at your assistance. I truly hope your issue will be resolved to your satisfaction as soon as possible.

Thank you for your patience and cooperation.

Hello Compewters,

I am sorry to hear about the issues you are facing. I have reviewed your case and I also managed to register at the casino from a New York IP address without issue, even though the US is listed as a restricted jurisdiction in the casino terms and conditions.

I will now contact the casino to see if I can help.

We would like to invite Ybets Casino to join the conversation and participate in the resolution of this complaint.

Dear Ybets Casino,

Can you please provide an update on the status of the player's verification, and information on how the player should proceed?

Kind regards,

Adam

Dear Computers and Casino Guru!

We have forwarded this information to our technical department.

We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.

Please rest assured that we are closely monitoring the situation to ensure a swift resolution.

Best regards,

Ybets Representative

Hello Ybets Casino,

Thank you for your response, we will await a further update from you.

Kind regards,

Adam

Dear Сompewters and Casino Guru,

During the KYC verification process, it came to light that the player in question is a US citizen. 

Regrettably, our regulations prohibit us from accepting players from the United States.

We are ready to reimburse the difference between the client's deposit and withdrawals

Respectfully,

Ybets Casino Representative

Hello Ybets Casino,

We firmly believe that if a player is allowed to register, deposit and play from a restricted country, it is only fair that they also be paid their winnings, assuming no other rules have been broken. This is clearly described in our Fair Gambling Codex, where it is also stated that casinos we consider 'Fair' should implement measures to prevent players from restricted countries from creating an account.

Consequently, we are of the opinion that, while of course the player's account can be closed, any winnings should be paid to them.

Kind regards,

Adam

They asked for my ID and when I asked how long it would take to be verified they never replied. They never even replied to me by email saying anything only via this casino guru site. Like I said I was able to use my mobile data, home wifi and even a vpn in New York and every single time it let me login and bet. Every other site like 1xbet or stake just don’t even let u access the website if u are in the USA, but ur site let me login and bet without me having any idea that it was banned in the USA, unless I scrolled through the fine print but it isn’t like that on any other site. Can I please get my winnings and u guys close my account. I tried emailing yall but like I said I don’t get any replies. The only time I got a reply from u guys is when I filed a complaint on this site.

Dear Adam,

We kindly request additional time to assess the accessibility of our site from the United States.

Respectfully,

Ybets Casino Representative

Hello Ybets Casino,

Certainly, I will extend the timer accordingly. To reiterate, I also managed to register at the casino from a New York IP address without issue.

Kind regards,

Adam

Even doh the casino laws are almost identical in Cali and New York can u also try California, Adam? Just to set it in stone.

Well they finally updated the site so u cant gamble in the USA. But im still able to login on my mobile data and on my regular network with no vpn. Like I said I did most my bets on either my phone or wifi and the only time I ever used a vpn was because one of the browsers I use called Opera has a built in vpn, but even then all the bets I did were all in the USA which shouldnt have even been possible. Like Adam said I believe u guys should give me my winnings since I was able to bet. Afterwards can u please put a sign saying its restricted from a restricted country because every other online casino does it.

Dear Сompewters and Casino Guru,

Regarding Casino Guru, we have decided to proceed with the withdrawal of the player's funds.

However, please note that after the withdrawal is completed, we will block the player.

The funds are currently available for withdrawal.

Respectfully,

Ybets Casino Representative

Hello Ybets Casino,

Many thanks for the update and for your understanding.

Dear Сompewters,

Please confirm when you have successfully made the withdrawal, and we will close the complaint as resolved.

Kind regards,

Adam

I was able to get a $1000 but am waiting for the other $1000 in 24 hours so will get back to u

Hey I was able to withdraw all my funds. Thank u guys for the help

Hello Compewters,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Adam M