Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Spain requested a withdrawal one month ago after winning a bet, but the casino has not processed the payment despite assurances it would take a maximum of 72 hours. He experiences repeated excuses from support agents regarding the withdrawal issue.
Igra? iz ?panije je zatra?io povla?enje pre mesec dana nakon ?to je osvojio opkladu, ali kazino nije obradio uplatu uprkos uveravanjima da ?e biti potrebno najvi?e 72 sata. On do?ivljava vi?estruke izgovore od strane agenata za podr?ku u vezi sa problemom povla?enja.
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Kazino mi ne ispla?uje novac nakon ?to sam osvojio jednu opkladu u stonom tenisu. Korisni?ka slu?ba mi je rekla da ?e to trajati najvi?e 72 sata, ali to je ve? pro?lo i nisu mi poslali novac.
Nisam ?ak ni dobio imejl sa zahtevom za povla?enje... to je jadno...
Kada ?askate sa agentima, oni uvek odgovaraju istim porukama: da imaju problema sa iznosom za povla?enje... ili da se finansijsko odeljenje time bavi i da oni ne mogu ni?ta da urade.
Sve su to izgovori za?to se ne pla?a ni dolar.
The casino isn't paying me my money after winning a single table tennis bet. Support told me it would take a maximum of 72 hours, but that's already passed, and they haven't sent me my money.
I didn't even receive an email with the withdrawal request... it's pathetic...
When you chat with agents, they always reply with the same messages: that they're having problems with the withdrawal amount... or that the financial department is handling it and that they can't do anything.
They are all excuses for not paying a dollar.
el casino no me paga mi dinero tras ganar una sola apuesta de tenis mesa. Me dijeron en soporte que maximo serian 72 horas, estas ya han pasado y no me han mandando mi dinero.
Ni siquiera me llego un correo electronico de la solicitud de retiro.. es penoso...
cuando hablas por chat con agentes, siempre te contestan los mismos mensajes, que estan teniendo problemas con la cantidad de retiros.. o que eso lo lleva la area financiera y que ellos no pueden hacer nada..
Hvala vam puno ?to ste podneli ?albu. ?ao nam je zbog problema sa va?im povla?enjem i razumemo va?u zabrinutost. Me?utim, imajte na umu da je sasvim uobi?ajeno da se povla?enja sredstava u potpunosti obrade za nekoliko dana ili ?ak nedelja. To zna?i da mo?e pro?i neko vreme pre nego ?to se va? novac pojavi na va?em ra?unu. Ovo ka?njenje mo?e biti uzrokovano nedovr?enom KYC verifikacijom ili velikim brojem zahteva za povla?enje.
Zato savetujemo igra?ima da budu strpljivi, u potpunosti sara?uju sa kazinom i sa?ekaju najmanje 14 dana nakon zahteva za isplatu pre nego ?to podnesu ?albu.
Ako je va? nalog uspe?no verifikovan, va?a istorija igara proverena, va?e povla?enje odobreno od strane kazina, a jo? uvek niste primili svoj dobitak 14 dana od zahteva za povla?enje, mi ?emo intervenisati i u?initi sve ?to mo?emo da vam pomognemo.
Unapred vam hvala na strpljenju i razumevanju.
Srda?an pozdrav,
Kristina
Dear User639731558,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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Na?alost, pro?lo je ve? 14 dana, a nijednog trenutka me nisu pitali za KYC.
Poku?avam da komuniciram putem imejla i nikada ne dobijam odgovor.
?tavi?e, sada su mi na nalogu zabranili IP adresu i ne dozvoljavaju mi da otvorim ?et za podr?ku.
Mogu da otvorim ?et za podr?ku samo bez pokrenutog mini naloga.
Uvek ka?u istu stvar: ima mnogo ka?njenja u finansijskom odeljenju.
Molim vas poku?ajte da ih kontaktirate.
It's been 14 days now, unfortunately, and at no point have I been asked for KYC.
I try to communicate by email and I never get a response.
What's more, now on my account, they have banned my IP and they won't let me open the support chat.
I can only open support chat without a mini account started.
They always say the same thing: there is a lot of delay in the finance department.
Please try to contact them.
Han pasado ya 14 dias por desgracia, en ningun momento me han pedido KYC.
me intento comunicar por email y nunca tengo respuesta.
es mas, ahora en mi cuenta, me han baneado la IP y no me dejan abrir chat de soporte.
solamente puedo abrir chat de soporte sin mincuenta iniciada.
ellos siempre dicen lo mismo que hay mucho delay en el departamento de finanzas.
porfavor intentar contactar con ellos.
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Sada ih ?ak ne mogu ni kontaktirati. Onemogu?ili su opciju podr?ke. Poku?avam da kliknem na nju, ali ne mogu da joj pristupim. Blokirali su mi opciju podr?ke po IP adresi. Ako koristim mobilne podatke sa drugom IP adresom, mogu da koristim opciju podr?ke, ali ?im zavr?im razgovor, blokiraju me da ponovo koristim tu IP adresu.
Na?alost, nisu odgovorili na moje imejlove 14 dana.
Vi?e nemam ljudski na?in da ih kontaktiram, potrebna mi je pomo?, molim vas.
Mogu da prilo?im sve dokaze koji su ti potrebni da ti olak?am posao, Kristina.
Evo nekoliko snimaka ekrana gde su mi sami obe?ali pre vi?e od 14 dana da ?u imati isplatu spremnu u roku od najvi?e 72 sata.
Jo? uvek je na ?ekanju! I ne mogu da ih kontaktiram ni na koji na?in. Oni su prevaranti.
Now I can't even contact them. They've disabled the support option. I try to click on it, but I can't access it. They've blocked my support option by IP. If I use my mobile data with another IP, I can use the support option, but as soon as I end the conversation, they block me from using that IP again.
It's unfortunate, they haven't answered my emails for 14 days.
I no longer have a human way of contacting them, I need help please.
I can attach all the evidence you need to make your job easier, Kristina.
Here are some screenshots where they themselves promised me more than 14 days ago that I would have the withdrawal ready within 72 hours at the most.
It's still pending! And I can't reach them through any means of communication. They're scammers.
Ahora no puedo ni contactar con ellos, me han deshabilitado la opcion de soporte. a la que intento darle click, no puedo entrar en ella, me han bloqueado la opcion de soporte por ip, porque si utilizo mis datos moviles con otra ip, si que puedo usar la opcion de soporte pero a la que finalizo la conversacion me vuelven a prohibir esa ip para soporte...
es lamentable, no me contestan a los correos electronicos desde hace 14 dias.
Ya no tengo forma humana de poder contactar con ellos, necesito ayuda porfavor.
Puedo adjuntarte todas las pruebas que necesites para facilitarte tu trabajo Kristina.
aqui te dejo capturas de pantalla donde ellos mismos hace mas de 14 dias me prometieron que en maximo 72 horas iba a tener el retiro ya listo.
Todavia sigue pendiente! y sin poder hablar con ellos por ninguna via de comunicacion, son unos estafadores.
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Dobro jutro, molim vas, potrebna mi je va?a pomo? odmah. Ybets ?ak ni ne odgovara na moje poruke podr?ke. ?ak i kada uspem da ih kontaktiram...
Molim vas, citirajte ih ovde i kontaktirajte ih da vidite da li ?e odgovoriti.
Hvala ti puno
Good morning, please, I need your help now. Ybets doesn't even respond to my support messages. Even when I manage to get in touch with them...
I need you to please quote them here, and get in touch with them to see if they respond.
thank you so much
Buenos dias, porfavor necesita ya ayuda vuestra, ybets directamente no me contesta ni a los mensajes de soporte, cuando logro de alguna manera ponerme en contacto con ellos...
necesito que porfavor los citeis aqui, y os pongais en contacto con ellos a ver si asi responden..
muchas gracias
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Sada, uz sve to, otkazali su mi isplatu! A nisu ?ak ni tra?ili nikakvu dokumentaciju ili bilo ?ta! Ne mogu da shvatim za?to su je otkazali, jer ne mogu da otvorim ?askanje sa njima. Blokirali su mi IP adresu za kori??enje opcije podr?ke.
Now, on top of that, they've canceled my withdrawal! And they haven't even asked for any documentation or anything! I can't figure out why they canceled it since I can't open a chat with them. They've blocked my IP address from using the support option.
ahora encima me han cancelado mi retiro! y ni tan siquiera me han solicitado documentacion ni nada! no puedo saber porque me lo han cancelado ya que no me deja abrir chat con ellos, me tienen la ip bloqueada para la opcion de soporte.
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Nakon vi?e od 30 dana ?ekanja, iznenada su otkazali moju isplatu i ka?u mi da moraju da provere sa provajderom igre kako bi osigurali fer-plej.
Hajde, izgovori da zadr?im novac, pa da vidim da li ?u ga izgubiti ako budem vi?e igrao.
ONI SU PREVARANCI
After more than 30 days of waiting, they've suddenly cancelled my withdrawal, and they're telling me they have to check with the game provider to ensure fair play.
Come on, excuses to keep my money, and see if I lose it by playing more.
THEY ARE SCAMMERS
despues de mas de 30 dias esperando, ahora de repente me han cancelado el retiro, y me estan diciendo que tienen que comprovar con el proveedor de juego que haya habido un juego justo.
Vamos excusas para retenerme el dinero, y ver si asi lo pierdo jugando mas.
Hvala vam na odgovoru, Korisnik639731558. Dozvolite mi da vam postavim nekoliko pitanja, kako bih mogao u potpunosti da razumem celu situaciju.
Da li ste ranije uspe?no povla?eli novac?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Pored toga, ako postoji bilo kakva druga relevantna komunikacija izme?u vas i kazina, prosledite je na [email protected] Alternativno, mo?ete ga objaviti ovde. Hvala unapred.
Thank you for your reply, User639731558. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here. Thank you in advance.
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Hvala ti puno na odgovoru Kristina, zaista, za svu pru?enu pomo?.
Ne, nisam uspe?no podigao novac. Ovo bi bio prvi put da sam poku?ao, a oni su ga suspendovali nakon dugog ?ekanja!
Ne, nisam akumulirao bonus dobitke ili bilo ?ta sli?no.
Molim te, Kristina, kontaktiraj ih kako bi ti objasnili. Sve ?to mogu da pru?im je ve? u ovom razgovoru.
Njihova prazna obe?anja, navode?i da ?u imati novac u roku od 72 sata, tako?e dokaz da su otkazali moju isplatu, navode?i da moraju da provere sa provajderom igre... (to rade da bi dobili na vremenu) i da na kraju gubite sav svoj novac!
Tako?e ?u vam ovde ostaviti imejl koji sam im poslao, gde o?igledno nisam dobio odgovor.
Tako?e vi?e ne odgovaraju na moja pitanja za podr?ku na veb-sajtu. Ukratko, varaju me!
Potrebna mi je tvoja pomo?, hvala ti puno.
Thank you so much for responding Kristina, really, for all the help provided.
No, I haven't made any successful withdrawals. This would be the first one I've tried and they suspended it after waiting a long time!
No, I haven't accumulated bonus winnings or anything like that.
Please, Kristina, I beg you to contact them so they can explain. Everything I can provide is already in this chat.
Their empty promises, stating that I would have the money within 72 hours, also proof that they have cancelled my withdrawal, stating that they have to check with the game provider... (they do this to gain time) and that you end up losing all your money!
I'll also leave you the email here that I sent them, where I obviously haven't received a response.
They also no longer answer my website support questions. In short, they are scamming me!
I need your help, thank you very much.
muchas gracias por responder Kristina de verdad, por toda la ayuda brindada.
No, no he realizado ningun retiro exitoso, este seria el primero que intento hacer y ellos me lo han suspendido despues de estar esperando mucho!
No, no he acumulado las ganancias de bono ni nada por el estilo.
Porfavor kristina te ruego que contactes con ellos para que den explicaciones, todo lo que te puedo aportar esta ya en este chat.
Las promesas vacias de ellos, indicando que en 72 horas tendria el dinero, tambien la prueba de que me han cancelado el retiro, indicando que tienen que comprovar con el proveedor de juegos.. (eso lo hacen para ganar tiempo) y que asi acabes perdiendo todo tu dinero!!
tambien te dejare el mail por aqui que les envie, donde obviamente no he tenido respuesta.
Tampoco me contestan ya mas al soporte de la pagina web, en definitiva, me estan estafando!
Necesito tu ayuda, muchas gracias.
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Molim vas, pomozite mi, pro?lo je ve? mnogo dana... Nisam dobio ni va? odgovor...
Please help me, it's been many days now... I don't even have a response from you...
Porfavor ayudarme han pasado muchos dias ya.. no tengo ni respuesta vuestra..
Hvala vam puno na saradnji, korisniku639731558. Sada ?u va?u ?albu proslediti koleginici Mirki ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, User639731558, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Sve informacije smo prosledili na?em KYC odeljenju.
Budite uvereni da se va? zahtev razmatra i da ?e biti re?en u najkra?em mogu?em roku.
Iskreno se izvinjavamo zbog eventualnih neprijatnosti koje je ovo ka?njenje moglo prouzrokovati i izra?avamo zahvalnost na razumevanju i strpljenju tokom ovog perioda.
S po?tovanjem,
Predstavnik kazina Ybets
Dear User639731558 and Casino Guru,
We have relayed all the information to our KYC Department.
Please be assured that your request is under review and will be addressed at the earliest opportunity.
We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.
Ova objava je privatna za sada. ?eka da ga odobri Casino Guru. Nove objave objavljujemo tek nakon ru?nog pregleda, kako bismo bili sigurni da ne sadr?e osetljive podatke koje bi trebale videti samo uklju?ene strane.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.