Dragi kazino Ybets,
Od 29. aprila poku?avam da podignem novac koji sam s pravom osvojio. Podneo sam potrebna dokumenta najmanje dva puta, ali se niste pridr?avali nijednog roka koji ste sami postavili!
Prvo ste otkazali moje zahteve za povla?enje. Zatim ste mi rekli da ?e biti potrebno 14 dana da se sprovede provera fer-pleja, ali ta provera je na kraju trajala ceo mesec! Nakon toga, podneo sam novi zahtev za povla?enje, a vi ste ga ponovo otkazali, tvrde?i da su vam potrebni neki dokumenti od mene — iako sam vas vi?e puta pitao, i u ?askanju u?ivo i putem imejla, da li je potrebna bilo kakva akcija sa moje strane, a vi ste mi rekli da nema potrebe da uradim ni?ta.
Ve? sam poslao svu potrebnu dokumentaciju pre nego ?to ste je ?ak i tra?ili, a onda ste svakih deset dana ponovo tra?ili istu dokumentaciju sa malim varijacijama! Ponovo se sve bunim, ali vi odgovarate na imejlove samo jednom u deset dana i svaki put tra?ite ne?to novo — kada ste mogli jednostavno jasno da navedete od po?etka koja su dokumenta potrebna!
Kasnije, u ?askanju u?ivo, re?eno mi je da postoji op?ti problem sa procesom povla?enja, ?to se ispostavilo kao neta?no, jer jo? uvek nisam dobio jasan odgovor sa ta?nim datumom kada ?u mo?i da izvr?im povla?enje.
?tavi?e, u ?askanju u?ivo, stalno ?aljete standardne odgovore u kojima ka?ete da se poja?njenja u vezi sa KYC procesom mogu dobiti samo putem imejla — na koji, u mnogim slu?ajevima, ?ak ni ne odgovarate. A kada to uradite, to traje najmanje deset dana!
Zaista ne mogu da shvatim kako veliki kazino, koji tvrdi da je osvojio vi?e nagrada, mo?e namerno da odla?e i izbegava isplatu tako malih i bezna?ajnih dobitaka igra?a, na kraju naru?avaju?i sopstveni kredibilitet!
Dear Ybets Casino,
I have been trying to withdraw the money that I rightfully won since April 29th. I have submitted the required documents at least twice, yet you have not adhered to any of the timelines you yourselves set!
First, you canceled my withdrawal requests. Then you told me it would take 14 days to conduct a fair play check, but that check ended up lasting an entire month! After that, I submitted a new withdrawal request, and once again you canceled it, claiming you needed some documents from me—even though I had repeatedly asked both in live chat and via email if any action was required from my side, and you told me there was nothing I needed to do.
I had already sent all the required documents before you even asked for them, and then every ten days, you kept requesting the same documents again with slight variations! I resent everything again, but you reply to emails only once every ten days and ask for something new each time—when you could have just clearly specified from the beginning what documents were needed!
Later, in the live chat, I was told there was a general issue with the withdrawal process, which turned out to be untrue, as I still haven’t received any clear answer with a specific date on when I will be able to make a withdrawal.
Furthermore, in the live chat, you keep sending standard responses saying that clarifications regarding the KYC process can only be obtained via email—which, in many cases, you don’t even reply to. And when you do, it takes at least ten days!
I truly cannot understand how a large casino, which claims to have won multiple awards, can deliberately delay and avoid paying such small and insignificant player winnings, ultimately damaging its own credibility!
Automatski prevedeno:
