Withdrawal Issue - Delayed and Unexplained

Hello,

I am experiencing an issue with Ybets Casino regarding a withdrawal that I requested after winning a significant amount. The withdrawal was initially approved, but after three days, it was cancelled without a clear explanation.

When I contacted support via live chat, I was informed that the casino requires 14 days to verify my betting activity. However, they have not provided any details on what this verification entails or when I can expect to receive my funds.

I am concerned about the lack of transparency and the significant waiting period without any clear communication.

Has anyone else encountered similar issues with Ybets Casino? How long did it take for your withdrawal to be processed, and did you eventually receive your funds?

I would appreciate any feedback or guidance on how to handle this situation.

Thank you for

your help.

Dear loizidis1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear loizidis1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
www.kpvfaw.com

We’ve reopened this complaint at the request of loizidis1986. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please provide us with a brief update on the current situation? Has there been any news?

The three consecutive withdrawals I made 800 euros (28/05) 800 euros (29/05) 265 euros (30/05) were canceled after a week and they asked me for an identification document (driving license or passport) while I had asked them repeatedly in the past if I needed any document and they told me that it was not necessary, nevertheless they canceled all three withdrawals with the obvious reason of the intentional delay! I contacted customer service but also by email and no one gives me a clear answer about how long the identification process takes! To avoid another intentional delay in addition to the driver's license in a front and back photo that they requested, I sent a document certifying that the Revolut virtual bank card belongs to me! I also sent a bank account certificate and a mobile phone bill certifying my residential address! Of course, I am almost certain that I will receive a response within the maximum possible delay, which will almost certainly put me back into a process of further delays with additional documents and other excuses.

Οι τρει? διαδοχικ?? αναλ?ψει? πο? ?κανα 800 ευρ? ( 28/05) 800 ευρ? ( 29/05) 265 ευρ? (30/05) ακυρ?θηκαν μετ? απ? μ?α εβδομ?δα και μου ζ?τησαν ?γγραφο ταυτοπο?ηση? ( δ?πλωμα οδ?γηση? ? διαβατ?ριο) εν? του? ε?χα ρωτ?σει επανειλημμ?να στο παρελθ?ν ε?ν χρει?ζεται κ?ποιο ?γγραφο και μου ε?παν ?τι δεν χρει?ζεται, παρ?λα αυτ? ακ?ρωσαν κα? τ?? τρει? αναλ?ψει? με προφαν? αιτ?α την εσκεμμ?νη καθυστ?ρηση! Επικοιν?νησα με την εξυπηρ?τηση πελατ?ν αλλ? και με mail και κανε?? δεν μου δ?νει σαφ? απ?ντηση για το π?σο καιρ? διαρκε? η διαδικασ?α τη? ταυτοπο?ηση?! Για να αποφ?γω και ?λλη εσκεμμ?νη καθυστ?ρηση εκτ?? απ? το δ?πλωμα οδ?γηση? σε φωτογραφ?α μπρ?? και π?σω πο? ζητ?θηκε απ? αυτο?? ?στειλα ?γγραφο πο? πιστοποιε? ?τι η τραπεζικ? εικονικ? κ?ρτα τη? revolut μου αν?κει! ?στειλα επ?ση? πιστοποιητικ? τραπεζικου λογαριασμο? και ?να λογαριασμ? κινητ?? τηλεφων?α? που να πιστοποιε? την διε?θυνση κατοικ?α? μου! Φυσικ? ε?μαι σχεδ?ν σ?γουρο? ?τι θα λ?βω απ?ντηση στο μ?γιστο δυνατ? δι?στημα καθυστ?ρηση? που σχεδ?ν σ?γουρα θα με β?λει π?λι σε διαδικασ?α περαιτ?ρω καθυστερ?σεων με επιπλ?ον ?γγραφα και λοιπ?? δικαιολογ?ε?.

Thank you very much for your reply, loizidis1986. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I received an email today, Thursday, June 19th, from YBets Casino, more than ten days after I had sent my identification documents. They are now asking me to resend a photo with my ID in front of their website's background on a computer, mobile phone, or tablet — something they could have informed me about from the beginning! I have forwarded all our previous conversations to the email address you provided.

Thank you very much, loizidis1986, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear loizidis1986, 

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Ybets Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Ybets Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

There is no update from the ybets casino as I have sent two emails one on 20/06 with the selfie photos they asked me to take and to hold a mobile phone in my hand with the casino website and one on 25/06 to update me on the progress of the account identification and I have not received any response! I contacted customer service on the website and they told me that they do not have access to any information regarding the identification process

Δεν υπ?ρχει καμ?α ενημ?ρωση απ? το καζ?νο ybets καθ?? ?χω στε?λει δ?ο email ενα στι? 20/06 με τι? φωτογραφ?ε? selfie πο? μου ζ?τησαν και να κρατ? ?να κινητ? τηλ?φωνο στο χ?ρι με την ιστοσελ?δα του καζ?νο κα? ?να στι? 25/06 για ενημερ?θω με την εξ?λιξη τη? ταυτοπο?ηση? του λογαριασμο? κα? δεν ?χω λ?βει καμ?α απ?ντηση! Επικοιν?νησα με την εξυπηρ?τηση πελατ?ν στην ιστοσελ?δα κα? μου ε?παν ?τι δεν ?χουν πρ?σβαση σε καμ?α πληροφορ?α σε ?τι αφορ? την διαδικασ?α ταυτοπο?ηση?

On June 30th, I received an email from the casino asking me to send photos of the front and back of the card I used to deposit funds, even though I have already submitted all the necessary documents proving that the Revolut card I use is virtual and belongs to me.

I have clearly demonstrated through official documents that the card is virtual and not a physical one.

Nevertheless, every ten days I receive new emails requesting documents that I had already sent from the beginning, even before being asked, with the apparent purpose of delaying the withdrawal process.

Dear loizidis1986 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative