Dragi svi,
Nakon prikupljanja svih potrebnih informacija i interne rasprave o ovom slu?aju, zatvaramo ovaj slu?aj u korist kazina.
?elimo da istaknemo sljede?e ?injenice:
- Postoje jake indicije da doti?ni igra?i nisu igrali za sebe i da su koristili bonuse za sticanje dugoro?ne dobiti koriste?i strategiju koja se op?enito naziva lov na bonuse
- Prema Uvjetima i odredbama kazina, sve promotivne ponude su ograni?ene na jednu upotrebu po IP adresi. Iako op?enito, ovo nije idealno rje?enje, mora postojati uvjet da se casino za?titi od lovaca na bonuse
- Postoji zna?ajan dobitak za igra?a koji dvaput uzme bonus i koristi veoma promjenjivu strategiju lova na bonuse
Nadalje, ?elimo naglasiti da dva korisnika mogu igrati s iste IP adrese slu?ajno. Op?enito, ako je to jedini razlog za poni?tavanje dobitaka, mi to ne prihvatamo jer igra?i mo?da ni ne znaju da koriste isti IP. Rekreativci obi?no ne ?itaju Uvjete i odredbe, iako vjerujemo da je to potrebno kako bi se stvorilo sigurno okru?enje za njih.
Ipak, u ovom slu?aju postoji jasna veza izme?u dva korisnika, a prema njihovom stilu igre, gotovo smo sigurni da su lovci na bonuse. Iako lov na bonuse stavljanjem velikih opklada i prisiljavanjem volatilnosti ne smatramo prijevarom (sve dok svaki igra? igra u svoje ime, ?to sumnjamo da je ovdje bio slu?aj), vjerujemo da je po?teno da kazino provodi svoje Uvjeti i odredbe stro?ije protiv ove vrste igra?a. Stoga, iako kori?tenje istog IP pravila ne bi bilo po?teno u ve?ini slu?ajeva, ovo je izuzetak.
Uz to, razumijemo odluku kazina u ovom slu?aju i ne?emo je ka?njavati.
hurenbog69, u slu?aju da niste zadovoljni na?om odlukom, toplo preporu?ujem da razmislite o podno?enju slu?bene ?albe Upravi za licenciranje kazina (Curacao Antilephone). Ukoliko se odlu?ite na to, slobodno me kontaktirajte putem e-maila - [email protected] . Rado ?u vas voditi kroz proces.
?ao mi je ?to nismo bili u mogu?nosti da vam pomognemo oko ovoga, ali ne ustru?avajte se da nas kontaktirate u budu?nosti ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Trudi?emo se da pomognemo.
Dear all,
After gathering all the necessary information and discussing this case internally, we are closing this case in favor of the casino.
We would like to highlight the following facts:
- There are strong indications that the players in question weren't playing for themselves and they were using bonuses to gain long-term profit using a strategy generally referred to as bonus hunting
- According to the Terms and Conditions of the casino, all promotional offers are limited to one use per IP address. Although in general, this is not an ideal solution, the condition needs to be in place to protect the casino against bonus hunters
- There is a significant gain for a player taking a bonus twice and using a highly volatile bonus hunting strategy
Furthermore, we would like to emphasize that two users can play from the same IP address by coincidence. In general, if this is the only reason for voiding winnings, we don't accept it as players may not even know they are using the same IP. Recreational players usually don't read T&Cs, although, we believe that it's needed to create a safe environment for them.
Nonetheless, in this case, there is a clear connection between the two users, and according to their play style, we are almost certain they are bonus hunters. Although we don't consider bonus hunting by placing large bets and forcing volatility to be fraud (as long as each player plays in their own name, which we doubt was the case here), we believe that it's fair for a casino to enforce its T&Cs more strictly against these type of players. Thus, even though using the same IP rule wouldn't be fair in most cases, this one is an exception.
With that being said, we understand the decision of the casino in this case and won't penalize it.
hurenbog69, in case you are not satisfied with our ruling, I strongly recommend you consider submitting an official complaint to the Licensing Authority of the casino (Curacao Antillephone). Should you decide to do so, feel free to contact me via e-mail - [email protected]. I’ll gladly guide you through the process.
I'm sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.
Automatski prevedeno:
