K?ra alla,
Efter att ha samlat all n?dv?ndig information och diskuterat detta ?rende internt, avslutar vi detta ?rende till f?rm?n f?r casinot.
Vi vill lyfta fram f?ljande fakta:
- Det finns starka indikationer p? att spelarna i fr?ga inte spelade f?r sig sj?lva och att de anv?nde bonusar f?r att f? l?ngsiktig vinst med hj?lp av en strategi som vanligtvis kallas bonusjakt
- Enligt casinots regler och villkor ?r alla kampanjerbjudanden begr?nsade till en anv?ndning per IP-adress. ?ven om detta i allm?nhet inte ?r en idealisk l?sning, m?ste villkoret vara p? plats f?r att skydda casinot mot bonusj?gare
- Det finns en betydande vinst f?r en spelare som tar en bonus tv? g?nger och anv?nder en mycket flyktig bonusjaktstrategi
Vidare vill vi betona att tv? anv?ndare kan spela fr?n samma IP-adress av en slump. I allm?nhet, om detta ?r den enda anledningen till att ogiltigf?rklara vinster, accepterar vi det inte eftersom spelare kanske inte ens vet att de anv?nder samma IP. Fritidsspelare l?ser vanligtvis inte villkoren, ?ven om vi tror att det beh?vs f?r att skapa en s?ker milj? f?r dem.
I det h?r fallet finns det dock ett tydligt samband mellan de tv? anv?ndarna, och enligt deras spelstil ?r vi n?stan s?kra p? att de ?r bonusj?gare. ?ven om vi inte anser att bonusjakt genom att l?gga stora satsningar och tvinga volatilitet till att vara bedr?geri (s? l?nge varje spelare spelar i sitt eget namn, vilket vi tvivlar p? var fallet h?r), anser vi att det ?r r?ttvist f?r ett kasino att uppr?tth?lla sin Villkor mer strikt mot denna typ av spelare. ?ven om det i de flesta fall inte skulle vara r?ttvist att anv?nda samma IP-regel, ?r den h?r ett undantag.
Med det sagt f?rst?r vi casinots beslut i det h?r fallet och kommer inte att straffa det.
hurenbog69, om du inte ?r n?jd med v?r dom rekommenderar jag starkt att du ?verv?ger att skicka in ett officiellt klagom?l till kasinots licensmyndighet (Curacao Antillephone). Om du best?mmer dig f?r att g?ra det, kontakta mig g?rna via e-post - [email protected] . Jag guidar dig g?rna genom processen.
Jag ?r ledsen att vi inte kunde hj?lpa dig med detta, men tveka inte att kontakta oss i framtiden om du st?ter p? n?gra problem med detta eller n?got annat casino. Vi kommer att g?ra v?rt b?sta f?r att hj?lpa.
Dear all,
After gathering all the necessary information and discussing this case internally, we are closing this case in favor of the casino.
We would like to highlight the following facts:
- There are strong indications that the players in question weren't playing for themselves and they were using bonuses to gain long-term profit using a strategy generally referred to as bonus hunting
- According to the Terms and Conditions of the casino, all promotional offers are limited to one use per IP address. Although in general, this is not an ideal solution, the condition needs to be in place to protect the casino against bonus hunters
- There is a significant gain for a player taking a bonus twice and using a highly volatile bonus hunting strategy
Furthermore, we would like to emphasize that two users can play from the same IP address by coincidence. In general, if this is the only reason for voiding winnings, we don't accept it as players may not even know they are using the same IP. Recreational players usually don't read T&Cs, although, we believe that it's needed to create a safe environment for them.
Nonetheless, in this case, there is a clear connection between the two users, and according to their play style, we are almost certain they are bonus hunters. Although we don't consider bonus hunting by placing large bets and forcing volatility to be fraud (as long as each player plays in their own name, which we doubt was the case here), we believe that it's fair for a casino to enforce its T&Cs more strictly against these type of players. Thus, even though using the same IP rule wouldn't be fair in most cases, this one is an exception.
With that being said, we understand the decision of the casino in this case and won't penalize it.
hurenbog69, in case you are not satisfied with our ruling, I strongly recommend you consider submitting an official complaint to the Licensing Authority of the casino (Curacao Antillephone). Should you decide to do so, feel free to contact me via e-mail - [email protected]. I’ll gladly guide you through the process.
I'm sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.
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