I registered and did not receive my first deposit bonus. Submitted documents for verification 5 days ago and still have not verified them. Online chat does not work. Emails are not answered.

I want they to answer, check the documents and added a bonus.

Dear tsymb,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the casino’s KYC section and I found this:

"1. Copies or photographs of your identification document (photo page), such as a passport or ID card

2. Confirmation of the place of renewal (for example, receipt of payment of utility bills).

3. A personal photo (selfie) with a passport / ID card in one hand and a sheet with the inscription "Youcasinobet + current date" in the other hand.

4. Photo of the payment instrument to which you will withdraw the winnings: bank card or account of the payment system (copies of the front and back sides of this card)"

Did you provide all the required documents?

Additionally, I would like to point out, that reviewing documents might take some time, because the casino must check every detail to make sure they are sending the money to the right person.

Looking forward to hearing from you.

Best regards,

Kristina

Dear tsymb,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I haven't made a deposit yet.

I have not sent only the confirmation of the payment system and the photo from "youcasinobet + date".

I did not send it because until now they have not answered any of my messages even once.

I will send all this, but let them answer at least my messages.

Will I get a bonus if I pass the verification. How long will the documents be checked, how long will the money be withdrawn.

Maybe I don't want to play in a casino that doesn't respond to my simple messages.

Let them answer my email at least once!

Tsymb, please provide all the required documents. The longer you wait, the longer it will take and this document will probably be required at one point.

Please let us know when you send the document so we can move forward with this complaint.

Dear tsymb,

Did you provide the document? Are there any updates? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.